UKG Techno - Functional Lead

City of New York • New York City, NY

3d

About The Position

The NYCHA IT Enterprise Solutions Management (ESM) Department is seeking a UKG Techno-Functional Lead reporting to the Senior Manager in ESM. This role serves as the subject matter expert for NYCHA’s UKG time and attendance platform, with hands-on expertise in UKG Workforce Central (WFC) and UKG Pro Workforce Management (Pro WFM). The Lead owns functional configuration, integrations, upgrades and migrations, and incident resolution.

The Lead works directly with HR, Payroll, and business users to gather requirements and translate them into scalable UKG configuration. The role also works with cross-functional IT teams, UKG, and support vendors to design, build, test, and support the platform. The position calls for tactical and strategic management of the platform and its support.

Requirements

• A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics, or a related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture, and/or IT infrastructure systems; or a baccalaureate degree from an accredited college and ten years of such satisfactory full-time experience; or equivalent education and/or experience.

Responsibilities

• Serve as the functional and technical subject matter expert for UKG Workforce Central and UKG Pro Workforce Management, covering Timekeeping, Accruals, Attendance, Scheduling, Leave, Attestation, and Device Manager/clocks.
• Gather requirements from HR, Payroll, and business stakeholders and translate them into pay rules, work rules, accrual policies, schedules, and workflows that meet NYCHA policy, union contracts, and civil service rules.
• Configure, enhance, and support the platform, and own solution design for enhancements and change requests from requirements through deployment.
• Lead UKG upgrades and migrations, including current-state assessment, configuration and pay rule mapping, data migration validation, integration redesign, test planning, and cutover.
• Design, build, and support integrations between UKG and HR, payroll, and downstream systems using UKG integration tooling, including WIM, Integration Hub/Boomi, and APIs.
• Plan and run system, integration, and user acceptance testing with HR and Payroll, and validate pay outcomes before changes reach production.
• Lead troubleshooting, root cause analysis, and defect remediation for UKG incidents, and prioritize incidents with the business based on impact and SLAs.
• Serve as the escalation point for support vendors and UKG Support on complex functional and technical issues, and review and approve vendor-delivered changes before production.
• Build and maintain reports, Dataviews, and analytics for HR, Payroll, and department timekeepers.
• Provide functional guidance and training to timekeepers, supervisors, and HR/Payroll users, and maintain end-user documentation and knowledge articles.
• Ensure adherence to IT Change Management processes for configuration, development, and deployment activities performed by NYCHA staff or vendors.
• Maintain platform security and access controls, including SSO, role-based access, and audit requirements for timekeeping and payroll.
• Identify automation and process improvement opportunities to reduce manual effort for HR, Payroll, and timekeepers.
• Think tactically and strategically about how best to manage and support the platform.

Benefits

• A choice of medical coverage plans.
• Deferred compensation plans.
• A defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior