UKG Director

RSM•Boston, MA

6d•Hybrid

About The Position

The UKG Director collaborates with UKG practice leadership and business development to lead the end-to-end UKG consulting services. This includes owning revenue, margin, client satisfaction, and the delivery quality of engagements. This leader drives enterprise sales, oversees engagement management and delivery execution, and scales the practice through repeatable methodologies and top-tier talent. The Director is accountable for both commercial outcomes (new bookings, cross-sell, renewals) and operational excellence (on-time delivery, utilization, quality).

Requirements

10+ years in professional services for enterprise software, with several years’ experience owning revenue, delivery, and client success.
Deep experience with UKG Pro and UKG WFM across HCM, Payroll, and Workforce Management implementations.
Proven track record delivering multi-phase programs (global rollouts, complex integrations, change management).
Demonstrated success in building and closing complex services deals ($1M+), managing portfolios, and scaling practices.
Strong financial acumen (pricing, margin management, utilization).
Executive presence with excellent communication, negotiation, and stakeholder management skills.
Bachelor’s degree in business, HRIS, IT, or related field; MBA or equivalent experience a plus.

Nice To Haves

Experience with Private Equity/M&A advisory and transaction-related services delivery
Experience with UKG alliances and ecosystem partners
Familiarity with UKG certifications and product roadmap.
Background in managed services for UKG solutions.
Experience in industry verticals (e.g., healthcare, retail, manufacturing, public sector) with workforce management complexity.

Responsibilities

Own annual bookings and revenue targets; facilitate the go-to-market plan for UKG services
Partner with UKG, RSM Business Development and other RSM teams to co-sell and expand market presence.
Drive account-based growth: land, adopt, expand, and renew strategies; build executive relationships to unlock multi-tower, multi-year engagements.
Define and refine service offerings, to meet market demand and improve win rates and margins.
Establish and enforce engagement governance: scope control, change management, risk/issue management, and executive steering cadence.
Oversee portfolio health across all active projects; ensure delivery plans are realistic, staffed, and aligned to client outcomes.
Sponsor strategic accounts and complex programs; serve as executive escalation point to safeguard scope, timeline, and client satisfaction.
Ensure delivery excellence: on-time, on-budget implementations with measurable value realization for clients.
Institutionalize delivery frameworks, playbooks, and accelerators for UKG solutions
Strengthen PMO and QA functions, drive standardization in methodology, documentation, testing, and readiness.
Champion data governance, integrations, and change management best practices across implementations.
Build and develop a high-performing team (consulting, solution architecture, integrations, PMO, and managed services).
Manage forecast, utilization, margin, capacity planning, and billability; optimize resourcing and bench.
Implement measurable KPIs and dashboards; run weekly cadence (pipeline, bookings, delivery, risks, financials).
Participate in talent strategy: recruiting, onboarding, certification pathways, performance management, and career development.
Maintain compliance with contractual obligations, data privacy, and security standards.