UI/UX Researcher

The AES Group•Chicago, IL

4d•Hybrid

About The Position

We are seeking an experienced UI/UX Researcher to join the Shop Team. This role will leverage deep expertise in user research, human-computer interaction, and UX best practices to inform the design, testing, and documentation of user experiences. The ideal candidate will work closely with designers, engineers, product owners, and stakeholders to translate research insights into actionable recommendations that drive exceptional user experiences.

Requirements

Bachelor's degree or higher in Human-Computer Interaction, Human Factors, Psychology, User Experience, or a related field. Equivalent experience may be considered in lieu of degree requirements.
8+ years of UX Research experience, preferably in a corporate, enterprise, or B2B environment.
Proven experience driving UX strategy through research, testing, and stakeholder engagement.
Portfolio showcasing UX research methodologies, processes, insights, and business impact.
Expertise in user research methodologies and usability testing.
Strong understanding of UX principles, UI best practices, and interaction design.
Experience incorporating research findings into product design decisions.
Proficiency with UX/UI design, wireframing, prototyping, and specification tools.
Ability to manage multiple projects and competing priorities.
Strong ability to gather, organize, synthesize, and interpret user and stakeholder feedback.
Genuine curiosity to understand user needs and pain points.
Open-minded listening skills and a user-centered approach to problem-solving.
Ability to quickly adapt to changing priorities, requirements, and product direction.
Comfort navigating ambiguity and evolving business needs.
Willingness to embrace challenges as learning opportunities while making informed decisions independently.
Outstanding verbal and written communication skills.
Excellent organization, prioritization, and time-management abilities.
Strong stakeholder management and collaboration skills.
Exceptional storytelling skills with the ability to translate complex data into actionable insights.

Nice To Haves

Experience in project management.
Experience working within large enterprise organizations.
Background supporting cross-functional product teams in Agile environments.

Responsibilities

Translate user research and usability testing findings into prioritized, actionable UI/UX recommendations.
Identify, clarify, and advocate for user, customer, and business needs, transforming insights into compelling user experiences.
Plan, facilitate, and execute UX research initiatives using appropriate methodologies.
Integrate research findings into product design strategies and design practices.
Collaborate with designers on prototype development, testing, and iteration.
Document UX goals, behaviors, workflows, themes, and design requirements for downstream UI teams.
Create and maintain UX artifacts such as: User journeys, Storyboards, User flows, Research reports, Experience maps
Develop and communicate the overall UX strategy, including guiding principles, interaction patterns, and experience standards.
Prioritize research efforts and backlog items based on product roadmap objectives.
Present insights and recommendations to stakeholders through compelling, data-driven storytelling.