UI Professional III

State of Maryland • Baltimore City, MD

13d • Hybrid

About The Position

The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional III (BPC Fraud Investigator). This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement. GRADE 14 LOCATION OF POSITION 100 S. Charles Street, Baltimore, Maryland 21201. MAIN PURPOSE OF THE JOB: TO PROMOTE AND MAINTAIN THE INTEGRITY OF THE UNEMPLOYMENT INSURANCE (UI) PROGRAM THROUGH PREVENTION, DETECTION, INVESTIGATION, ESTABLISHMENT, RECOVERY, AND PROSECUTION OF UI OVERPAYMENTS MADE TO CLAIMANTS.

Requirements

• Six years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
• One year or more determining and/or establishing eligibility for benefits.

Nice To Haves

• Experience using standard office equipment, including photocopiers, calculators, personal computers, and printers.
• Experience applying new computer applications and systems, which include but are not limited to Microsoft Suite (i.e., Word, Excel, and PowerPoint).
• Experience with verification of identification (i.e., driver's license, Social Security cards, or passports).
• Experience with state unemployment laws, rules, and regulations and determinations.

Responsibilities

• Responds to telephone and/or email inquiries from both internal and external customers.
• Gathers and analyzes information from claimants to determine the appropriate type of Unemployment Insurance claim.
• Maintains and updates claimant account information.
• Researches and answers claimant questions regarding Unemployment Insurance benefits.
• Obtains and records earnings and employment information.
• Examines claim history to ensure prompt and accurate payment of benefits.
• Conducts bulk processing claims.
• Analyzes reports to determine and resolve issues regarding Unemployment Insurance claims.
• Presents Unemployment Insurance information offsite during rapid response and bulk claim sessions.
• Conducts separation, and/or non-separation fact finding interviews and document information gathered.
• Approves or disqualifies claims by applying Unemployment Insurance laws, regulations, and/or directives.
• Evaluates Unemployment Insurance claims to detect improper payments and fraud.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level