REPOST: UI Customer Service Representative (CSR) - Statewide
About The Position
Do you enjoy listening, providing guidance, assistance, and quality customer service for callers? Our Unemployment Insurance (UI) Customer Service Representative (CSR) will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. Serving on the UI Operations team, which is responsible for administrating South Carolina's unemployment insurance claims processes, the CSR will be responsible for providing general information and guidance in line with the operational procedures and guidelines of the agency to include escalation when appropriate. An ideal candidate will be an adaptable, customer-service oriented individual with exceptional listening skills.
Requirements
- A High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center.
- A bachelor's degree may be substituted for the required work experience.
Responsibilities
- Provide general information and guidance with a positive, service-oriented attitude.
- Answer and handle inbound calls using call center scripts.
- Identify the proper course of action and use the department's software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
- Follow operational procedures and guidelines regarding escalation and issue resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
