Customer Service Representative (CSR)

United Community Bank • Cornelia, GA

17h • Onsite

About The Position

United Community Bank is in search of a Customer Service Representative (CSR) to join our team. As a CSR, you'll play a vital role in delivering top-tier financial solutions and support to our customers. You'll be the face of United, guiding customers through our products and services to help them reach their financial goals--all while providing a positive, seamless experience.

Requirements

• Minimum of 3 years of prior experience in sales or customer service
• Strong interpersonal skills and a natural ability to connect with others
• Ability to uncover and provide solutions to meet customer needs and provide resolutions
• Knowledge of consumer credit structuring and lending practices
• Must be able to pass a criminal background & credit check
• This is a full-time non-remote position

Responsibilities

• Offer exceptional service to meet customer's financial needs and build lasting relationships with a proactive, solutions-focused approach
• Understand and communicate United's products and services, including account types, loan options, and investment products, to help customers make informed choices
• Actively recommend and sell products and services that match customer needs, contributing to United's growth and customer satisfaction
• Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care
• Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly
• Educate customers on option for managing transactions using technology and all other tools and resources available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees