Customer Service Representative (CSR)
About The Position
Texas Johns is a leading provider of comprehensive construction site services in the DFW, Greater San Antonio, Houston, and Austin Metroplexes. We are committed to a foundation of operating excellence, professionalism, and financial strength. Texas Johns caters to customers across residential, commercial, industrial, and municipal markets. At Texas Johns, we seek individuals who are dedicated to enhancing the customer experience, both internally and externally. Ideal candidates possess reliability, excellent communication skills, adaptability, and strong problem-solving capabilities.
Requirements
- High school diploma or equivalent
- 1 year experience minimum in an office environment
- Proficient with Computers, Microsoft applications, and phone systems
- Knowledge of routing and route optimization processes
- Friendly attitude and “listening ear”
- Ability to quickly access information and make decisions
- Ability to solve problems
- Excellent written, verbal, and keyboarding skills
- Proficient with MS Software programs (Outlook, Word)
Nice To Haves
- Accounting experience is preferred
- Order Entry experience is preferred
Responsibilities
- Manage a high-volume of incoming calls from customers
- Listen and respond to customers’ needs and concerns
- Research answers or solutions as needed
- Navigate through multiple systems
- Communicate with the customer in a professional manner
- Collect payment for services
- Filing of current and old orders
- Report any route or work order issues to Dispatch/Supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
