Plumbing CSR - Customer Service Representative

White Plumbing Co•Springfield, MO

2d•$15 - $18•Onsite

About The Position

We are seeking a reliable and detail-oriented Customer Service Representative to serve as the first point of contact for our plumbing customers. The ideal candidate will have excellent communication skills, strong typing and computer abilities, and the ability to manage a high volume of calls while accurately entering and updating information in our service management software. Experience with ServiceTitan is highly preferred.

Requirements

Strong typing skills with high accuracy, 40 wpm required
Dependable transportation and ability to work
Solid computer skills, including experience with CRM or scheduling software
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Dependable, punctual, and professional demeanor
Prior customer service experience (office or call-center environment preferred)

Nice To Haves

Experience using ServiceTitan software
Previous experience in a plumbing, HVAC, or home services company
Dispatching or call center experience

Responsibilities

Answer incoming calls promptly and professionally
Schedule, reschedule, and confirm service appointments
Accurately enter customer information, job details, and notes into the computer system
Dispatch and coordinate technicians as needed
Communicate clearly with customers regarding services, arrival times, and follow-ups
Process invoices, payments, and service documentation as required
Maintain organized and accurate customer records
Handle customer inquiries, concerns, and complaints with professionalism and empathy
Support office and management staff with administrative tasks as needed
Work collaboratively with dispatcher and Service Manager
Submit for permits, inspections and underground locates
Covering on-call phones in rotation with other employees for after-hour calls