Customer Service Representative (Csr)

Prostar Services • White Plains, VA

4d

About The Position

CUSTOMER SERVICE REPRESENTATIVE (CSR) Prostar Services – White Plains, VA Hourly + Performance Bonuses | Fast-Paced | A-Team Culture Prostar Services is growing fast and we're looking for an energetic, detail-oriented, customer-focused CSR to help our homeowners get fast, professional HVAC + Plumbing service. This is NOT a boring call center job - this is a high-impact, fast-moving, customer-experience role inside one of the top service companies in Eastern NC. If you're positive, organized, love talking to people, and thrive in a busy environment, this is the perfect job for you. Competitive hourly pay + performance bonuses Full-time, year-round work Paid holidays & vacation Growth path: CSR → Dispatcher → Call-By-Call → Office Lead In-house training Supportive, drama-free team A company that actually appreciates you WHAT YOU'LL DO Your job is simple: Turn inbound calls into booked appointments - fast, friendly, and accurately.

Requirements

• Friendly & positive
• Organized & detail-oriented
• Fast on the computer
• Great on the phone
• Able to multitask under pressure
• Coachable and eager to learn
• Team-first mindset
• Reliable and dependable

Nice To Haves

• Experience in HVAC/plumbing/dispatch/call center is a plus , but not required - we will train the right person

Responsibilities

• Answer inbound calls with energy & professionalism
• Book jobs using our proven call-flow scripts
• Enter customer info accurately into ServiceTitan
• Follow up with customers to confirm appointments
• Provide 5-star communication on every interaction
• Support techs, dispatch, and the operations team
• Keep the schedule tight, full, and organized

Benefits

• Competitive hourly pay + performance bonuses
• Full-time, year-round work
• Paid holidays & vacation
• Growth path: CSR → Dispatcher → Call-By-Call → Office Lead
• In-house training
• Supportive, drama-free team
• A company that actually appreciates you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed