Customer Service Representative (CSR)

Honolulu Freight Service•Tacoma, WA

6d•$20 - $23•Onsite

About The Position

The Customer Service Representative plays a crucial role in facilitating the smooth transportation of goods and fostering positive relationships with customers by providing reliable support and assistance throughout the shipping process.

Requirements

Freight experience is a plus!
Proficient in Microsoft Office Suite or related software.
Ability to utilize and operate internal company systems
Excellent communication and interpersonal skills
High level of composure and good stress management
Ability to multitask with different, and sometimes conflicting events
Basic math, written and oral communications skills
Maintains regular and predictable attendance required.
Must comply with the company’s drug and alcohol testing requirements
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift to 15 pounds at times
Use of general office equipment: fax/scan/copy/printer machines

Nice To Haves

Freight experience is a plus!

Responsibilities

Coordinate freight for inbound/outbound shipments, provide shipping quotes, confirm details with accuracy, arranging pickups/deliveries
Shipment Tracking: Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind.
Issue Resolution: Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions.
Documentation: Assisting with the preparation and processing of shipping documents
Data Entry: Input entry of shipments into current billing system
Maintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination
Customer Support: Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries.
Manage/oversee assigned customer account(s)
Create and coordinate bookings with truckers and carriers
Other tasks as assigned