UI Adjudicator - Benefits and Eligibility Specialist - Onsite
About The Position
This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. Specialists will verify that application forms have been filled out correctly and check the information on the forms for accuracy. This may require specialists to follow up with applicants a number of times. The position communicates effectively with applicants and recipients of public assistance programs to address customer concerns and determine appropriate resolutions; advising applicants on what assistance programs may benefit them and then helping them receive that benefit. Specialists will explain rules and policies to claimants, representatives, employers, doctors, state and federal agencies and solicit information to make qualification determinations. Travel may be required to various locations for off-site meetings, training, or conferences. Training will last approximately 7 weeks and is all in person. Resources may be transitioned to FTE after this training period.
Requirements
- 2+ Years of Customer Service experience
- Able to work onsite and have reliable transportation
- High School Diploma
- Strong Written and Verbal Communication Skills
Nice To Haves
- Experience Performing Eligibility Reviews
- Previous Insurance Adjudicator Experience
Responsibilities
- Reviewing applications for various public assistance programs
- Determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering
- Verifying that application forms have been filled out correctly and checking the information on the forms for accuracy
- Following up with applicants a number of times
- Communicating effectively with applicants and recipients of public assistance programs to address customer concerns and determine appropriate resolutions
- Advising applicants on what assistance programs may benefit them and helping them receive that benefit
- Explaining rules and policies to claimants, representatives, employers, doctors, state and federal agencies
- Soliciting information to make qualification determinations
- Traveling to various locations for off-site meetings, training, or conferences
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
