UG Technical Specialists Manager

Sandvik•Lively, ON

4d•Onsite

About The Position

Sandvik Mining is seeking an Underground Technical Specialists Manager to oversee and manage Technical Specialists with a strong focus on technological applications and development in the workplace to support services within Canada. This role involves managing end-to-end technology implementation, developing and deploying personnel for operator and maintenance training, and facilitating feedback ticket management through the Technical Specialist team.

Requirements

Red Seal qualification as a Heavy Duty Mechanic or an Electrician
Strong leadership skills with the ability to manage a team of various skill levels in a matrix organization
Excellent written and verbal communication skills
Strong problem-solving skills
Flexible, self-motivated with demonstrated initiative
Superior customer relations and active listening skills
4-6 years directly related industry experience
System and Technical knowledge of Sandvik product line
College / Trade School Diploma / University Degree

Nice To Haves

Formal education in training and assessment considered an asset
Bilingualism (English and French) preferred
Ability to conduct presentations, train, and transfer knowledge to others
Computer literacy such as Microsoft 365 suite, MySandvik, Maximo considered an asset
Ability to travel when required

Responsibilities

Lead the Technical Specialists and provide technical training on proper operation, adjustments, maintenance and troubleshooting practices
Responsible for the management and development of the Technical Specialist team’s competency
Ensure that our Technical Specialist team’s competence is consistent and aligned with the technologies and product lines installed at customer sites. This includes but limited to BHEV, Load & Haul, Drilling, Automation and Digitalization
Ensure that knowledge transfer occurs from the specialist team to the field service and workshop technicians to increase their competencies when required. This support will be in a coaching and mentoring nature for technicians to do the required work at customer sites
Provide a path of communication from the parts and service area to the factory through feedback tickets to support development across all product lines
Responsible for providing remote support to Field Service Technicians, customers and all product areas when advanced troubleshooting and application knowledge is required
Develop customer training modules or packages that Sandvik can offer and ensure that it is documented by the Training and Competence Development Manager
Provide technical support to end users, operators, and service personnel in cases of complex technical issues as needed
Report and participate in monthly financial meetings and actively develop ideas to support growth