UCC Telecom Technician
About The Position
The UCC Telecom Technician focuses on routine support tickets, coordinating and deploying VOIP and analog endpoints, communicating with customers on installations for service; turn on, discontinue, add, change or delete service; and address other service related issues. Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes. Properly document in ticketing software both call purpose and resolution. Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations. Initiate and manage escalations through operations leadership and Inventory management. Includes travel to various sites to support customers needs.
Requirements
- High School Diploma or Equivalent Required
- General Experience and knowledge of Networking DHCP, TCP/IP, and VLANS Required
- General Experience with LAN/WAN Environments Required
Nice To Haves
- Bachelor's Degree in Computer Science, Information Systems, or related field Preferred
- 2 years with Cisco Unified Communications Preferred
Responsibilities
- Focus on routine support tickets
- Coordinate and deploy VOIP and analog endpoints
- Communicate with customers on installations for service
- Perform service turn on, discontinue, add, change or delete
- Address other service related issues
- Verify accuracy and completeness of all new customer orders
- Enter orders into ticketing system with a high degree of accuracy
- Provide technical support to customers
- Verify service needs and manage order changes
- Properly document in ticketing software both call purpose and resolution
- Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations
- Initiate and manage escalations through operations leadership and Inventory management
- Travel to various sites to support customers needs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
