UCaaS Solution Engineer

IT Management Corp. dba 101 VOICE • Santa Clara, CA

56d • Hybrid

About The Position

101VOICE is seeking a highly motivated and technically skilled UCaaS Solution Engineer to join our growing team. This role bridges sales, engineering, and customer experience, providing expert-level guidance throughout the pre-sales and post-sales process for our Unified Communications as a Service (UCaaS) platform. The ideal candidate will have a passion for communication technologies, hands-on experience with VoIP and SIP-based systems, and the ability to clearly articulate complex solutions to both technical and non-technical audiences.

Requirements

• 3–5+ years of hands-on experience in VoIP, telecom, UCaaS, or system integration roles with direct customer interaction.
• Strong knowledge of SIP, RTP, and STIR/SHAKEN protocols, with the ability to troubleshoot signaling and media issues across diverse environments.
• Experience deploying and supporting cloud-hosted UCaaS platforms and VoIP PBX systems (e.g., Cisco, FreePBX, 101VOICE, 3CX, etc.).
• Familiarity with LTE/4G/5G, particularly in relation to SD-WAN and survivability solutions (e.g., Cradlepoint or similar technologies).
• Working knowledge of Wi-Fi environments (including enterprise-grade access points, SSID configuration, roaming optimization, and VLAN management).
• Ability to diagnose and optimize network performance for voice, including knowledge of firewalls, port forwarding, NAT, DHCP, QoS, and VLANs.
• Previous experience with hardware integration including SIP paging systems, PoE phones, LTE routers, and PA endpoints (e.g., Algo, Bogen, etc.).
• Ability to conduct live product demos, build proof-of-concept environments, and guide prospects through technical discovery and solution design.
• Excellent verbal and written communication skills, including the ability to explain complex technical topics to both engineers and business users.
• Ability to work independently and cross-functionally, supporting multiple projects simultaneously in a fast-paced environment.

Nice To Haves

• Experience integrating with third-party platforms such as Singlewire Informacast or similar mass notification tools is a plus.
• Familiarity with basic scripting or automation (Bash, Python, API integrations) is a plus, especially for onboarding and device provisioning.
• Certifications in relevant technologies (e.g., Cradlepoint Certified Engineer, Cisco CCNA/Collab, CompTIA Network+, VoIP-focused certs) are highly desirable.

Responsibilities

• Work closely with account executives to understand customer needs and design tailored UCaaS solutions.
• Deliver live product demonstrations, technical presentations, and solution overviews to prospective customers.
• Respond to RFPs, RFIs, and assist in technical documentation for proposals.
• Serve as a technical lead during customer onboarding, ensuring smooth implementation of 101VOICE services.
• Configure customer environments including SIP trunking, phone provisioning, call flows, and network settings.
• Assist in customer training and knowledge transfer.
• Provide Tier 2 technical support to assist with escalations from the NOC or Customer Support team.
• Identify and resolve UCaaS-related issues and collaborate with engineering on enhancements or fixes.
• Monitor usage and performance, recommending optimizations for system improvements.
• Contribute to the development of new features and integration of third-party solutions (e.g., Singlewire Informacast, Algo Solutions, Cradlepoint ).
• Collaborate with product and engineering teams to validate new capabilities or service enhancements.
• Stay up to date with UCaaS market trends and provide insight into competitor capabilities.

Benefits

• 101VOICE supports continuous learning and will provide access to training and certifications relevant to your role, including Cradlepoint Certified Engineer, Cisco, and other UCaaS-related programs.
• This role has a clear path toward advancement into product management, technical leadership, or director-level positions based on performance, innovation, and strategic contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees