UB Customer Service Specialist I
About The Position
The Utility Billing Division is an exciting, fast paced, team-oriented environment where we strive to provide top notch customer service on a daily basis. Our team is seeking a highly motivated, inclusive, collaborative, adaptable, and experienced leader with a forward-thinking outlook! We are looking for someone that will promote positive relationships with our citizens and has a passion for providing excellent customer service! The UB Customer Service Specialist will assist customers regarding their utility account and facilitate billing activity by performing clerical and administrative duties, while utilizing exceptional customer service skills in accordance with City of Loveland Core values. Occasional flexibility in working hours will be required for coverage purposes. The salary range for this position is $20.97- $28.32 per hour with a hiring range of $20.97 - $24.64, depending on qualifications and experience. This opportunity will be available to applicants until Friday, July 10, 2026, at 12:00 P.M. M.S.T. A current resume is required, and a cover letter is preferred. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity Transparency & Honoring the Public Trust Collaboration, Innovation Safety Excellent Service with Courtesy and Kindness. Please view our video Working at Loveland [https://youtu.be/Ds-iL_GT0tw] to learn more about our exceptional Loveland community and the benefits of working for the City.
Requirements
- High School Graduate or GED.
- 3 years previous work experience in a fast-paced, high-stress phone and face-to-face customer service position required, preferably in a call center environment required.
- Calculator/10-key/equivalent use and keyboarding use at a proficient speed while speaking to the customer by telephone or in person required.
- Proficiency with computers and software required.
- Must successfully be proficient using Microsoft Office 365 Google docs and other software and systems used by the department with six (6) months of hire
Nice To Haves
- Spanish-speaking ability preferred.
Responsibilities
- Assists customers over the telephone and in person with a wide variety of questions, requests and complaints related to their utility account and utility bills to Include, but not limited to, assisting customers with start/stop requests for services, explanation of services provided, budget billing, delinquencies, billing inquires, and adjustments and other issues related to utility services, using various complex computer programs.
- Prepares utility billing statements by reviewing exceptions and posting reports.
- Corrects account problems by reviewing account information and generating service orders, if needed.
- Calculates adjustments to customer accounts using basic math skills.
- Prepares utility statements for delivery.
- Processes utility meter readings, connects/disconnects of service, process new construction meter sets through data entry, responds to customer inquiries regarding water and electric consumption, leaks, and services requests.
- Works with outside agencies and other City departments on issues related to utility billing.
- Interacts with a wide variety of customers whose behavior may range from pleasant to verbally threatening and abusive.
- Process final estimate requests received from title companies.
- Completes various monthly reports, assorted daily jobs, and special projects.
- Resolves account problems in a timely manner.
- Performs other duties as assigned.
Benefits
- Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
- A Dedicated, exclusive Employee Health and Wellness Center
- Discounted Chilson Center passes
- Paid vacation, holidays, floating holidays, and medical leave
- Flexible spending including Dependent Care
- Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
- Retirement 401a, 457, Roth (pre-& post tax) and company match
- A Comprehensive Employee Assistance Program
- Voluntary 529 College Invest program
- Tuition Reimbursement
- Employee Referral Program
- Personal and Professional Development opportunities
- Employee Recognition Program
- Exceptional work-life balance
- Market based pay & regular performance reviews
- Local Government employment is eligible for Public Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
