UAS Support Engineer

Flock•Atlanta, GA

39d•Onsite

About The Position

As an Aviation Support Engineer, you are the technical bridge between field operations and core engineering. This role is responsible for the health, reliability, and continuous evolution of our drone fleet and docking infrastructure. You’ll dive deep into post-flight telemetry, lead hardware bring-up, and ensure that field data directly informs our next generation of hardware improvements. In this position you will: Diagnose and resolve complex technical issues with our drone systems, including airframe, connectivity, and radar systems. Review post-flight telemetry via our diagnostic tools (Foxglove, Grafana, etc) to monitor and review vehicle performance. Develop KPI dashboards related to drone system performance and engineering escalation. Update and improve preventative maintenance and inspection schedules to operations teams related to the drone system. Act as the primary feedback loop between field operations and the Engineering team, identifying actionable bugs and hardware improvements. Create and maintain technical SOPs and troubleshooting guides to help scale our support capabilities as we grow. Participate in the hands-on "bring-up" and QA testing of new docking hardware, and drone systems, applying industrial automation principles to ensure 24/7 reliability. The position requires candidates to work onsite at our Atlanta-based manufacturing facility for hands-on hardware collaboration and field testing.

Requirements

Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Robotics, or a proven experience in the field.
3+ years of experience troubleshooting and maintaining Unmanned Aerial systems.
Experience with radio communication and triaging issues around signal strength and throughput.
Experience with hardware diagnostic tools (e.g., Multimeters, Oscilloscopes) and digital monitoring dashboards (e.g., Grafana, Foxglove, or similar telemetry tools).
Familiar with GPS, LTE, and RF communications systems between UAS hardware and core infrastructure
Demonstrated effective communication skills, specifically the ability to translate technical hardware failures into clear, actionable documentation.
Excellent teamwork skills with a proven ability to learn from senior leads and execute within a cross-functional environment.

Nice To Haves

Working knowledge of radar systems.
FAA Part 107 Remote Pilot Certificate (you will be required to get one).
Knowledge of battery management systems (BMS) and safe handling of Li-ion chemistries.

Responsibilities

Diagnose and resolve complex technical issues with our drone systems, including airframe, connectivity, and radar systems.
Review post-flight telemetry via our diagnostic tools (Foxglove, Grafana, etc) to monitor and review vehicle performance.
Develop KPI dashboards related to drone system performance and engineering escalation.
Update and improve preventative maintenance and inspection schedules to operations teams related to the drone system.
Act as the primary feedback loop between field operations and the Engineering team, identifying actionable bugs and hardware improvements.
Create and maintain technical SOPs and troubleshooting guides to help scale our support capabilities as we grow.
Participate in the hands-on "bring-up" and QA testing of new docking hardware, and drone systems, applying industrial automation principles to ensure 24/7 reliability.

Benefits

Use what you need PTO
11 company holidays
Your birthday off
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision
HSA match
12 weeks of 100% paid parental leave
Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: Partnered with Maven, a complete digital health benefit for starting and raising a family.
$10,000 a year for adoption, surrogacy, or fertility.
Annual subscription to Headspace
Caregiver Support: Partnered with Cariloop to provide employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors
$150 per month WFH Stipend
$250 per year Productivity Stipend
One-time $750 Home Office Stipend