UAS ROC Flight Operator

Percepto•Riviera Beach, FL

4d•Onsite

About The Position

Percepto is seeking a dedicated and skilled UAS ROC Flight Operator to join their operations team. This role is critical as customers revolutionize the way they inspect and monitor vital infrastructure and assets. The successful candidate will be responsible for conducting autonomous and remote drone flights, ensuring precision, safety, and compliance with all regulatory and customer requirements. This position is an onsite position at their Remote Control Operations Center located in Riviera Beach, FL, and requires working in shifts, including overnight shifts, and covering rotational on-call status during nights and weekends. The role is crucial for ensuring the safe and efficient operation of drone missions for various applications, such as surveillance, asset inspection, emission detection, and data collection. This role requires technical expertise, strong problem-solving skills, and the ability to work under pressure in a fast-paced environment.

Requirements

High school diploma or equivalent required
Licensed FAA Part 107 drone operator
At least 1-2 years of proven experience in drone operation, aviation, or remote-control systems is highly desirable
Must be willing to work in rotating shifts and be on-call during weekends as needed
Successfully work both independently and as part of a high-performance team.
Familiarity with GIS software and data integration.
Great customer-facing skills.
Strong communication skills – written, verbal, and presentation.
Self-motivated, self-starter, energetic, assertive.
Ability to work independently and make quick decisions in high-pressure situations
Ability to maintain focus and attention to detail while monitoring screens and systems for extended periods during the entire shift
Ability to self-learn in a highly dynamic and ambitious work environment
Ability to work collaboratively in a team environment and adapt to changing priorities and challenges.
Ability to work long hours and sit for extended periods while operating equipment.

Nice To Haves

associate or bachelor’s degree in a relevant field preferred

Responsibilities

Conduct autonomous drone flights using advanced flight control software and hardware systems.
Monitor and control drone missions in real-time from the Control Center.
Ensure all flights are conducted in compliance with company policies and regulatory requirements.
Perform pre-flight and post-flight checks, including battery management, system diagnostics, and data logging.
Develop and execute detailed flight plans based on mission objectives.
Analyze environmental conditions and terrain to optimize flight routes.
Coordinate with other team members and departments to ensure mission success.
Adhere to all safety protocols and procedures during drone operations.
Stay updated on current aviation regulations and industry best practices.
Report and document any incidents, malfunctions, or anomalies during flights.
Collect, process, and analyze data gathered during drone missions.
Maintain accurate records of flight logs, maintenance, and operational data.
Collaborate with data analysts to ensure the integrity and usefulness of collected data.
Troubleshoot and resolve technical issues with drone systems.
Provide feedback and suggestions for improvements in drone technology and operational procedures.
Work in rotating shifts, including overnight shifts and weekends, to ensure 24/7 coverage of drone operations.
Be on-call during scheduled nights and weekends to respond to urgent operational needs and emergencies.
Proven customer service experience working with both internal and external customers to address inquiries, resolve issues, and ensure satisfaction.
Experience handling customer concerns in a timely and empathetic manner, ensuring a positive customer experience.
Collaboration skills to work effectively with internal teams to resolve customer issues and improve service delivery.