UAS FSR Manager

Redwire Defense Tech•Huntsville, AL

6d•Onsite

About The Position

The UAS Field Service Representative Manager is responsible for overseeing the FSR Team who provide technical, operational and maintenance support for unmanned aircraft systems in various work environments. The role ensures mission readiness, customer satisfaction and lifecycle support of the Stalker Platform and associated payloads by coordinating personnel, logistics, training and technical services.

Requirements

Bachelor's degree in Aviation, Engineering or a related field (or equivalent work experience).
Minimum of 10 years of experience in UAS operations, with at least 2 years in leadership, UAS Test Engineer or Training Management roles.
Proven ability to lead and manage teams, with excellent leadership and communication skills.
Excellent troubleshooting skills with the ability to diagnose and resolve UAS system issues.
In-depth technical understanding of UAS technology and operations.
Experience with military aviation/UAS operations, including forward-deployed and mission-sensitive environments.
Must hold or be eligible to obtain an FAA Part 107 certification.

Responsibilities

Serves as the primary point of contact for daily operations, reporting directly to the Director of Global Support.
Supervise and lead a team of UAS FSRs, ensuring a high level of customer service, technical troubleshooting and team collaboration.
Assist with Root Cause Corrective Action (RCCA) investigations while identifying underlying issues, implementing effective corrective actions, and producing clear, compliant investigation reports.
Coordinates tasks associated with on-site repair of customer equipment including but not limited to troubleshooting, installation, maintenance and repair.
Recruit, hire, and onboard new training staff, ensuring they are adequately trained and supported to deliver quality customer service.
Conduct regular performance evaluations of staff and provide constructive feedback and identify opportunities for professional development.
Organize and conduct regular team meetings to communicate updates, training goals and continuous improvement efforts.
Supports customers until their issue is resolved. Follows up with customer feedback for quality assurance.
Work closely with the Flight Standards and Evaluation Manager and / or the Flight Operations Manager to align operational and training needs.
Assist in planning and executing internal and customer training events.
Assist in planning and executing UAS demonstrations for stakeholders and clients.
Provide support to the Integration Team as needed for system integration and validation.
Contribute to the continuous improvement of product manuals, training materials, and operational procedures.
Ensure compliance with the Redwire’s Flight Operations Manual and all applicable governing documents.