Tutoring Services Scheduling Assistant

Tri-County Technical College • Pendleton, SC

18h • Onsite

About The Position

Under the general supervision of the Learning Commons Director, the Tutoring Services Scheduling Assistant is the primary contact for students arriving in the Learning Commons for a tutoring session, calling to make an appointment, or emailing with paper submissions or questions. This position requires professional work of a confidential nature, independent judgment, initiative, and discretion.

Requirements

• Ability to communicate clearly and in a friendly and positive manner with staff and tutoring customers from diverse ethnic, socioeconomic and academic backgrounds.
• Excellent customer service skills.
• Comfortable working independently and with a team within established policies, procedures, and guidelines.
• Comfortable working with new technology and communicating in an online environment.
• Ability to prioritize tasks and competing priorities in a timely manner.
• Enthusiasm for student support, curiosity, and willingness to engage in new technologies and initiatives.

Responsibilities

• Answers tutoring services questions face-to-face, on the phone, and through e-mail in an efficient and courteous manner.
• Assists students in scheduling tutoring sessions and checking in for appointments.
• Directs tutoring services traffic by leading students to their tutors.
• Interprets tutoring services policies and procedures to students.
• Assists the Learning Commons Director, Learning Strategist, and other Learning Commons faculty and staff with project support as needed.
• Monitors and maintains the physical area of tutoring services and monitors online tutoring referrals via the tutoring email account and early alert system.
• Supports tutors and serves as a resource for institutional knowledge, policies, procedures, etc.
• Maintains Scheduler shifts and coordinates with tutors and students when appointments need to be canceled or amended.
• Enters interactions and appointments and maintains data for improved service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed