Turnkey Program Coordinator, Decarbonization and Electrification

Abode Energy Management•Concord, MA

11h•Hybrid

About The Position

At Abode Energy Management (Abode), we care deeply about the work we do and the impact it has on our planet’s future. As proud members of 1% for the Planet, we back that care with action—donating at least 1% of our annual revenue to vetted environmental nonprofits. We’re a fast-growing energy efficiency program implementer in the Northeast, leading the way in electrification and heat pump adoption. Our team is fun, kind, passionate, and progressive—and we offer a competitive benefits package to match. That includes Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), and fully paid Parental Leave. We also believe you should be able to balance your work and personal life, so we offer generous paid time off (about 37 days a year!) and reasonable flexibility in when and where you work. If you’re looking for meaningful work, caring coworkers, and a great company culture, come join us! Abode plays a critical role in managing the residential component of the Mass Save® program, ensuring operational efficiency and ensuring that Home Performance Contractors consistently adhere to program standards. Mass Save recently launched a statewide initiative called Turnkey Solutions, which aims to help moderate-income homeowners by providing incentives and a clear path for them to improve their homes with energy-saving upgrades, such as weatherization, barrier mitigation, heat pumps, and heat pump water heaters. The Program Coordinator (Coordinator) will support the Turnkey Solutions team by maintaining strong communication with customers and contractors, supporting our partners, customers and internal staff, and helping resolve issues that arise throughout the project lifecycle. This role serves as a key point of contact for contractors, providing guidance on program requirements, answering process‑related questions, and ensuring they have the resources needed to stay on track. Another focus of the position involves reviewing and analyzing program data to identify trends, performance gaps, and opportunities for improvement. Using these insights, the coordinator and manager will work together to provide guidance on ways to enhance the contractors' workflows, throughput, and deliver a smoother experience for customers This is a terrific opportunity for someone who wants to bring their strong communication, analytics, and project management skills to help realize the climate impacts of electrification.

Requirements

Bachelor’s degree or at least 4+ years of relevant work experience.
Demonstrated passion for sustainability, building science, or climate change.
Previous experience working in a fast-paced office environment in a project management or communications capacity.
Able to competently use all Microsoft tools with a high level of proficiency; comfortable learning new software
Effective oral and written communication skills.
Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.

Nice To Haves

Demonstrated experience of reviewing technical material
Mass Save experience and knowledge
Heat Pump knowledge
Previous experience training/educating others
Experience with customer relationship management software such as Salesforce
Fluency in Spanish or Portuguese

Responsibilities

Conduct outbound engagement to Turnkey contractors to build program capacity and improve contractor participation
Calling and emailing contractors
Scheduling onboarding and check-in meetings
Actively manage and respond to email and phone inquiries related to program needs from customers and contractors
Connect customers and contractors with the correct services
Respond to and provide ongoing support for customer and contractor issues
Maintain response service levels and document resolutions
Maintain and update program databases and customer management systems
Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents
Help update and maintain relevant databases and resources
Support program staff through a variety of administrative tasks and document/material creation
Collaborate with the program team and stakeholders daily
Assist with the development of program materials and collateral
Provide ongoing reports to internal and external stakeholders
Track, summarize and analyze key performance indicators and other program data
Attend client facing meetings as needed
Prepare invoices or other related reports
Ensure that monthly reports are generated and distributed to the program team
Help improve and evolve the program
Adapt to ongoing evolutions of program needs
Innovate with stakeholders to improve program delivery
Continue to grow in technical and program knowledge