CT Program Specialist, Decarbonization and Electrification

Abode Energy Management•New Haven, CT

10d•Hybrid

About The Position

At Abode Energy Management (Abode), we care deeply about the work we do and the impact it has on our planet’s future. As proud members of 1% for the Planet, we back that care with action—donating at least 1% of our annual revenue to vetted environmental nonprofits. We’re a fast-growing energy efficiency program implementer in the Northeast, leading the way in electrification and heat pump adoption. Our team is fun, kind, passionate, and progressive—and we offer a competitive benefits package to match. That includes Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), and fully paid Parental Leave. We also believe you should be able to balance your work and personal life, so we offer generous paid time off (about 37 days a year!) and reasonable flexibility in when and where you work. If you’re looking for meaningful work, caring coworkers, and a great company culture, come join us! Summary/Objective Abode currently implements decarbonization programs across MA, CT, and RI, supporting customers as they explore decarbonization solutions for their homes, assisting contractors to fully leverage program rebates for their customers, and collaborating with partners and clients to deliver innovative solutions to complex problems. The Program Specialist (Specialist) will work alongside a team to lead field-based outreach campaigns to various stakeholders including commercial customers, industry partners, program contractors, and community organizations. This role will also assist the Program Manager and Decarbonization Specialists with day-to-day projects and support the team in resolving customer and contractor issues. This is a dynamic role that requires someone who enjoys managing multiple projects and priorities, while having the self-discipline to see projects to completion. Depending on the aptitude of the applicant , the Specialist role and responsibilities may evolve over time to support more technical delivery of program services, like performing heat pump consultations with customers. This is a terrific opportunity for someone who wants to bring their strong communication, analytical, and project management skills to help realize the climate impacts of electrification.

Requirements

Ongoing stakeholder relationship management experience in the CT territory, ideally in the building trades or related field.
Currently resides in CT with the ability to travel regularly across the state.
Bachelor’s degree or at least 4+ years of relevant work experience.
Demonstrated passion for and interest in sustainability, building science or climate change.
Previous experience working in a fast-paced office environment in project management or communications capacity.
Strong aptitude for working with or learning software such as Microsoft Office.
Effective oral and written communication skills.
Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.

Nice To Haves

Experience with customer relationship management software such as Salesforce would be a plus, as would be experience with performing quantitative analysis in Excel or similar tools.
Demonstrated experience of reviewing technical material
Heat Pump knowledge
Previous experience training/educating others
Fluency in Spanish or Portuguese.

Responsibilities

Conduct outbound engagement to decarbonization contractors to build program capacity and improve contractor participation
Call and email contractors
Schedule onboarding and check-in meetings
Engage and collaborate with community-based organizations, trade schools, chambers of commerce, and other partners promoting decarbonization technologies
Schedule check-in meetings and align program focuses
Maintain a database of engagement opportunities and organize participation
Collaborate with HVAC industry partners, including distributors, manufacturers, and other stakeholders, to support training and outreach efforts
Identify engagement opportunities and organize participation
Attend in-person events (one or more per week)
Create, seek approval for, and oversee scheduling and implementation of contractor educational courses
Proactively help develop new industry training opportunities
Actively manage and respond to email and phone inquiries from customers and contractors
Connect customers and contractors with appropriate services
Provide ongoing issue resolution and support
Maintain response service levels and document resolutions in Salesforce
Attend client-facing meetings and represent the program with external stakeholders
Provide virtual consultations to residential customers considering decarbonization solutions, with an initial focus on heat pumps
Stay current with evolving standards for the recommended design and installation of heat pumps, providing fact-based, useful advice to homeowners and contractors
Support and deliver contractor education and training related to decarbonization technologies and program requirements
Continue to grow in technical and program knowledge to effectively support contractors, partners, and customers
Adapt to evolving program needs and requirements
Innovate with stakeholders to improve program delivery and effectiveness
Maintain and update program databases and customer management systems
Conduct regular reviews of contractor certifications and follow up to obtain renewed documentation
Update and maintain relevant databases, records, and resources
Support program staff through administrative tasks and document/material creation
Collaborate daily with program team members and stakeholders
Assist with development of program materials and collateral
Provide ongoing reporting to internal and external stakeholders
Track, summarize, and analyze key performance indicators and program data
Prepare invoices and related reports
Ensure monthly reports are generated and distributed to the program team