Turnkey Program Coordinator, Decarbonization and Electrification
About The Position
Abode plays a critical role in managing the residential component of the Mass Save® program, ensuring operational efficiency and ensuring that Home Performance Contractors consistently adhere to program standards. Mass Save recently launched a statewide initiative called Turnkey Solutions, which aims to help moderate-income homeowners by providing incentives and a clear path for them to improve their homes with energy-saving upgrades, such as weatherization, barrier mitigation, heat pumps, and heat pump water heaters. The Program Coordinator (Coordinator) will support the Turnkey Solutions team by maintaining strong communication with customers and contractors, supporting our partners, customers and internal staff, and helping resolve issues that arise throughout the project lifecycle. This role serves as a key point of contact for contractors, providing guidance on program requirements, answering process‑related questions, and ensuring they have the resources needed to stay on track. Another focus of the position involves reviewing and analyzing program data to identify trends, performance gaps, and opportunities for improvement. Using these insights, the coordinator and manager will work together to provide guidance on ways to enhance the contractors' workflows, throughput, and deliver a smoother experience for customers This is a terrific opportunity for someone who wants to bring their strong communication, analytics, and project management skills to help realize the climate impacts of electrification.
Requirements
- Bachelor’s degree or at least 4+ years of relevant work experience.
- Demonstrated passion for sustainability, building science, or climate change.
- Previous experience working in a fast-paced office environment in a project management or communications capacity.
- Able to competently use all Microsoft tools with a high level of proficiency; comfortable learning new software
- Effective oral and written communication skills.
- Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
- Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
- A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.
Nice To Haves
- Demonstrated experience of reviewing technical material
- Mass Save experience and knowledge
- Heat Pump knowledge
- Previous experience training/educating others
- Experience with customer relationship management software such as Salesforce
- Fluency in Spanish or Portuguese
Responsibilities
- Conduct outbound engagement to Turnkey contractors to build program capacity and improve contractor participation
- Calling and emailing contractors
- Scheduling onboarding and check-in meetings
- Actively manage and respond to email and phone inquiries related to program needs from customers and contractors
- Connect customers and contractors with the correct services
- Respond to and provide ongoing support for customer and contractor issues
- Maintain response service levels and document resolutions
- Maintain and update program databases and customer management systems
- Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents
- Help update and maintain relevant databases and resources
- Support program staff through a variety of administrative tasks and document/material creation
- Collaborate with the program team and stakeholders daily
- Assist with the development of program materials and collateral
- Provide ongoing reports to internal and external stakeholders
- Track, summarize and analyze key performance indicators and other program data
- Attend client facing meetings as needed
- Prepare invoices or other related reports
- Ensure that monthly reports are generated and distributed to the program team
- Help improve and evolve the program
- Adapt to ongoing evolutions of program needs
- Innovate with stakeholders to improve program delivery
- Continue to grow in technical and program knowledge
Benefits
- Medical, Dental, Vision, Life, and Disability Insurance
- a matching 401(k)
- fully paid Parental Leave
- generous paid time off (about 37 days a year!)
- reasonable flexibility in when and where you work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
