Turndown Attendant

Four Seasons Hotels and Resorts•Palm Beach, FL

7d•Onsite

About The Position

The Turndown Attendant is responsible for preparing guest rooms for evening service, ensuring a relaxing and welcoming environment in line with Four Seasons standards. This role focuses on detail-oriented service, anticipating guest preferences, and delivering a personalized experience. This position is part of the Housekeeping team, reporting to the Housekeeping Management team.

Requirements

High school diploma or equivalent experience
Ability to read, write, and communicate effectively in English
Strong attention to detail and organization skills
Ability to work independently and as part of a team
Flexible availability, including evenings, weekends, and holidays
Candidates must have valid authorization to work in the United States at the time of application.

Nice To Haves

Previous housekeeping or cleaning experience in a hotel environment preferred
Minimum of 6 months of related experience is an asset

Responsibilities

Service a designated number of occupied rooms during evening shifts, preparing them for turndown
Replace used towels, refresh bathrooms, and ensure all surfaces are clean and presentable
Prepare beds for evening comfort, adjust lighting, close drapes, and create a relaxing room ambiance
Carefully handle and organize guest belongings, such as folding clothing when appropriate
Remove room service trays, dishes, and carts from guest areas
Restock guest amenities including toiletries and in-room supplies
Prepare unoccupied rooms for arriving guests as needed
Perform full Room Attendant duties when required, including late check-out rooms
Maintain housekeeping carts and linen closets stocked and organized
Respond promptly to guest requests and communicate preferences to management
Support other housekeeping functions during high volume periods
Follow all safety, cleanliness, and operational procedures