Turn Down Attendant

Pacific Hospitality Group•Phoenix, AZ

9d•Onsite

About The Position

The Turn Down Attendant provides evening turndown service for assigned guest rooms and guest areas in accordance with department procedures and luxury service standards. This role tidies rooms, replenishes linens and amenities, responds to guest requests, and helps ensure every room is comfortable, refreshed, and prepared to exceed guest satisfaction. The attendant promptly reports damage, mechanical deficiencies, suspicious activity, missing items, alleged theft, safety concerns, and any unusual circumstances to management or Security as appropriate.

Requirements

No formal education required.
Prior housekeeping experience in a hotel environment desired; luxury hotel or resort experience preferred.
Positive attitude, professional demeanor, strong guest-service mindset, and commitment to a high level of guest satisfaction.
Ability to communicate clearly, read and comprehend simple instructions, short correspondence, and memos, and use discretion with confidential or sensitive information.
Ability to perform basic math skills, including addition, subtraction, multiplication, and division.
Ability to work efficiently at a quick pace while maintaining accuracy, neatness, attention to detail, and room presentation standards.
Flexibility to work varying schedules based on business needs, including holidays, weekends, and alternate shifts.
Ability to complete required training as scheduled and maintain a clean, professional appearance and demeanor.

Nice To Haves

luxury hotel or resort experience preferred

Responsibilities

Provide turndown service as directed for assigned guest rooms and other guest areas according to department procedures and standards.
Tidy guest rooms, refresh room presentation, replenish supplies, amenities, and linen, and ensure rooms are prepared to exceed guest satisfaction.
Respond promptly and courteously to guest requests related to room cleanliness, amenities, and linen.
Maintain linen closets and housekeeping carts in a clean, neat, stocked, and orderly condition according to housekeeping, safety, and security procedures.
Perform guest room attendant duties when needed, including changing linens, making beds, cleaning bathrooms, sweeping, dusting, emptying trash, and maintaining balconies or terraces.
Clean corridors, service areas, and assigned housekeeping spaces; assist with Laundry or other Housekeeping activities as needed.
Immediately report needed repairs, maintenance issues, unsafe conditions, accidents, damage, mechanical deficiencies, suspicious activity, missing items, alleged theft, and other unusual circumstances.
Resolve guest complaints within scope of authority and refer unresolved matters to management; notify supervisors of issues involving guest complaints, intoxication, or disruptive behavior.
Return found items from guest rooms, hallways, or back-of-house areas to Housekeeping and log required information, including date, location found, description, and finder name.
Follow all hotel safety policies, OSHA requirements, PPE procedures, HAZMAT/MSDS guidelines, and proper sharps disposal and handling procedures.
Report to work as scheduled, on time and on a regular basis, as an essential function of the position.