Turn Down Attendant

The Palms Hotel & Spa • Miami Beach, FL

36d • Onsite

About The Position

The Turndown Attendant is responsible for providing an elite level of evening service to our guests, transitioning their guest room from a daytime workspace to a relaxing sanctuary for the night. This role requires an eye for detail, a warm personality for guest interactions, and a commitment to maintaining the luxury standards of The Palms Hotel.

Requirements

• Must be able to work a consistent evening schedule, including weekends and holidays.
• Basic English proficiency to follow instructions and interact politely with guests.
• Ability to work quietly and respect guest privacy and confidentiality.
• Ability to walk and stand for the duration of the shift, as well as lift, push, and pull up to 50 lbs (housekeeping carts).

Nice To Haves

• Previous experience in luxury hospitality or residential cleaning is preferred but not required.

Responsibilities

• Perform specialized turndown service in assigned guest rooms, including: Refreshing bed linens and "turning down" the duvet to a 45 degree angle. Placing decorative amenities (chocolates, water, or pillow menus) according to brand standards. Closing drapes or blackout curtains and adjusting room lighting to a "relaxing" level.
• Replace used towels, replenish high end toiletries, and wipe down surfaces to ensure the bathroom is pristine.
• Neatly fold guest clothing, organize personal items on vanities, and remove any room service trays or trash.
• Greet guests warmly if they are present, fulfilling any special requests (extra pillows, ice, or dental kits) with a "can do" attitude.
• Maintain constant contact with the housekeeping office to update room statuses and report any maintenance issues or safety concerns immediately.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed