Turn Coordinator - Property Management

SI HOLDCO LLC•Jacksonville, FL

7d•Onsite

About The Position

Suncoast Property Management is seeking a Turn Coordinator to manage the turnover process from vacancy to rent-ready status for rental units and homes. We are a growing company that values our employees and offers a positive work environment with opportunities for professional and personal growth. We manage over 2,000 rental units and homes across Florida and the Atlanta, GA metro area, and are looking for career-minded professionals to join our team.

Requirements

Two or more years of successful experience in a similar role
Ability to do field work/walk properties
High school diploma or equivalent
Strong office/administration skills
Knowledge of common home repair items
Highly customer service oriented with a professional demeanor
Able to manage time effectively, prioritize appropriately, and meet deadlines
Strong attention to detail
Able to communicate information and ideas in writing or when speaking so others will understand
Skilled in the use of Microsoft Office Suite programs, Excel in particular
Able to develop and maintain positive and cooperative working relationships
Able to read and understand information and ideas presented in writing
Able to listen and understand information and ideas presented in spoken words
Access to reliable, safe personal transportation, a valid driver's license, and evidence of required auto liability insurance coverage

Responsibilities

Create a punch list of repair items to be completed before a vacant unit is determined to be rent-ready
Obtain price quotes from each vendor for performing necessary repairs
Explain requested repair work orders to homeowners and obtain owner approval for repair work expenses
Send repair work orders to appropriate vendors and update them as needed
Coordinate with vendors on time and date for completion of the turn
Identify new vendors that will perform repair work to company standards and work with Accounting on vendor setup and payment terms
Establish realistic but aggressive deadlines for the completion of necessary repairs and continuously follow up to ensure deadlines are met
Keep the Property Management team and owners updated on the status of units under turn repair
Conduct walk-throughs of assigned properties to ensure repairs are complete and the unit is in a rent-ready status
Coordinate with Maintenance immediately after move-in to ensure all systems are operational as needed
Complete detailed invoices describing repair work that has been completed and request funds from owners
Assist team with escalated issues
Help management monitor market trends to assist in the negotiation of pricing with vendors
Perform periodic audits of turns by other team members to assist management in ensuring turns meet company quality expectations
Back-up Turn Coordinators handling other areas and managing turns in areas with no assigned Turn Coordinator
Complete required documentation and term files per company policy and procedure