Turn Coordinator

The Michaels Organization•Fort Belvoir, VA

1d•$22 - $24•Onsite

About The Position

The Turn Coordinator assists the Turn Supervisor in scheduling, quality and control of change of occupancy housing units between residents. The Turn Coordinator is responsible for the scheduling of all homes in turn, assigning contractors to complete work, the creation and completion of all associated paperwork/documents required to turn a home. Works hand-in-hand with Leasing staff to assure requirements are met.

Requirements

Application and use of Reporting System preferred.
Preferred technical experience in the following areas: carpentry, light plumbing work, light electrical work, painting, refurbishing and cleaning, air-conditioning.
Must be able to pass background investigation and drug test screening.
High School Diploma or GED
Valid Driver’s License and acceptable driving record.
All specific certifications required by law.
Must successfully complete all required courses, classes, and training provided by MMS.
Must be able to understand and enforce contracts as required for completion of turn.
Must be experienced in operating computer systems to maintenance and track service tickets and maintenance records.
Update and maintain turn tracker program.
Work within Computerized Reporting System and provide daily email communication with others.
Must be proficient in Microsoft Excel.
Must be able to work as part of a team, as well as complete assignments independently.
Must be able to work in a fast-paced and customer service-oriented environment.
Perform duties under pressure and meet deadlines in a timely manner.
Prioritize and manage daily workload to ensure successful completion.
Take instructions from supervisors.
Exercise problem-solving skills.
Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.

Responsibilities

Work directly with team members and vendors to assess and assign repair issues including electrical, plumbing, HVAC, appliances, water intrusion, tile, carpet, walls and flooring, interior and exterior painting and cleaning.
Maintain service records.
Follow up on unresolved customer service issues to ensure resolution.
Prioritize and manage the daily workload to ensure successful completion in an on time and quality fashion.
Ensure effective, timely and professional interactions with residents, contractors and property management team on all maintenance services provided.
Assist make-ready staff as required to meet deadlines.
Complete accurate records regarding preventive maintenance, work orders, purchase orders, delivery orders, and invoices.
Report any maintenance or resident related concerns to manager and/or supervisor in a timely manner.
Perform other duties as assigned.