Purpose: Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned turf equipment. May require some direction or guidance from the Service Manager or Shop Foreman. Responsibilities: Maintains current knowledge of John Deere and competitive products. Performs diagnostics and repairs on John Deere and competitive equipment and technology. Equipment type but not limited to: Skid loaders, Mini Excavator, 4 wheel front loaders, Compact Utility Tractors, Utility Vehicles, Commercial and Residential mowing equipment. Extensive diagnostic and repair capabilities for 2 stroke and 4 stroke small engines. Mentors Service Technician Trainees and Service Technicians Provide delivery support as needed, ie… equipment pick up and or delivery Conducts or supports customer clinics Performs diagnostics and repairs in the field as required Accountable for billable time and assigned work orders Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information Participate in John Deere University and Dealer Training programs required for the development of skills and knowledge Operates and maintains vehicles, tools and equipment required to perform job responsibilities Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Maintains current knowledge of John Deere and competitive products Be able to lift 50 lbs Additional duties as assigned Experience, Education, Skills and Knowledge: 3+ years of relevant professional experience repairing small gas and diesel engines to be considered. Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred Experience performing repairs and maintenance using special tools and equipment following technical manuals and or specific computer programs and platform procedures on machines of the Technician’s specialty Experience with the mechanical, electrical and hydraulic systems used in off road, construction, turf, or heavy equipment Experience operating vehicles, tools, and equipment for diagnostic purposes Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment Experience communicating effectively verbally and in writing Must have an adequate toolset to perform job responsibilities High School Diploma, GED, or equivalent experience required; Associates degree preferred Have current or be able to obtain DOT Medical Certificate. Valid driver’s license required
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees