Tubing Park Check-in Agent
About The Position
The Tubing Park Check-In Agent provides front-line customer service and Point of Sale support for Tubing Park guests. Reporting to the Tubing Park Manager and taking day-to-day direction from the Arrivals Supervisor and Check-In Lead, this role processes admissions and other transactions, maintains supplies, and answers guest questions. Success means providing accurate, efficient service while helping keep the Welcome Center organized and welcoming. Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is a lot to do all year long.
Requirements
- Excellent communication and customer service skills.
- Must be at least 16 years of age.
- Basic computer experience.
- Ability to multitask in a fast-paced and sometimes stressful environment.
Nice To Haves
- Customer service experience, both in person and on the phone.
- Fluency in a language other than English.
Responsibilities
- Accurately process Tubing Park admissions and other Point of Sale transactions.
- Assist with setup and closing of the Welcome Center and surrounding areas.
- Receive payment by credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Maintain adequate supplies at assigned Point of Sale stations.
- Proficiency in point-of-sale system for both check-in and food & beverage (training available).
- Snow removal with various hand tools.
- Greet customers entering the Tubing Park.
- Answer customers' questions and provide information on procedures or policies.
- Follow direction from the Arrivals Supervisor and Check-In Lead.
- Assist guests and escalate concerns when additional support is needed.
Benefits
- 401(k) with discretionary match (2-year vesting cliff)
- Sick time accrual (1 hour per 40 hours worked, max 64 hours/year)
- Ally Health benefit (Telemedicine and Mental Health appointments, no copays or deductibles, covers all family members)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
