TTC Team Lead Senior Associate

EY Studio+ Nederland•Cleveland, OH

38d•Hybrid

About The Position

The Talent Team Coordinator (TTC) Team Lead works within the TTC team in the Talent Enablement Center (TEC) to provide exceptional client service to our Talent Consultant (TC), Strategic Talent Consultant (STC), and Talent Leader clients. The role may work as part of project teams to provide advanced operational support to projects/programs. The TTC/TRT Team Lead is called upon to assist in delivering services and managing relationships. The TTC/TRT Team Lead could be asked to serve as counselor and to provide backup support to their TTC/TRT counterpart.

Requirements

Understands the expectations of stakeholders and delivers high quality, efficient service exceeding client expectations
Ability to identify and resolve issues that impact the delivery of quality service
Adheres to risk management practices
Basic project management skills (e.g., identify objectives and stakeholders, collect inputs, provide status updates, confirm decisions, manage communications)
Strong knowledge and application of relevant EY Talent policies
Excellent presentation, verbal, and written communication skills
Ability to meet new challenges and changes with an open mind; demonstrates commitment to the job.
Interacts effectively with others, developing rapport within and outside of Talent
Demonstrates advanced proficiency with firm standard technology including MS Office applications (ex. Excel, Word, Outlook, PowerPoint, SharePoint), Intranet, and other Talent related applications.
Strong leadership and coaching skills to strengthen individual and team performance

Responsibilities

Serve as subject matter expert on team processes, tools and reporting
Review reporting through second level review and provide full analysis of relevant trends for leadership
Identify the need for, develop and facilitate departmental training material/updates
Review the work of team members and coach for consistent and accurate delivery
Manage escalations as needed and report/address data incidents timely
Provide counseling support in alignment with supervisor and team goals
Conduct performance management conversations followed with written documentation
Perform team or supervisor duties in a backup capacity as needed
Has in-depth knowledge of the firm’s business, organizational structure and human resources operations and how this relates to their area and overall Talent operations
Understands and navigates dependencies with other Talent teams and stakeholders, manages relationships well and partners with leaders to address areas of misalignment
Uses knowledge and skills to analyze trends, challenge existing processes and makes recommendations to improve processes and/or operational efficiencies related to their area of expertise
Uses proven judgment in applying policies and procedures
Fairly evaluates performance to policies and procedures, gains alignment with supervisor and coaches counselees to improve quality, efficiency and trust with clients
Demonstrates professionalism, leadership, proven problem solving and analytical skills
Follows through on commitments and accepts ownership of results
Performs duties and responsibilities with minimal supervision from department Supervisor in accordance with department(s) policies, procedures and service level agreements
Exercises a high degree of independence and autonomy, yet works collaboratively with leaders to ensure alignment and consistency
Identifies the need for, develops and implements training to all department personnel – new and ongoing
Communicates with and influences department manager and leadership in area of expertise
May measure the accuracy and timeliness of staffs’ output and provides recommendation on individual and team improvements.
Provide regular or spot coaching to teammates on performance, as directed by Supervisor
In the absence of the Supervisor, the TTC Team Lead may function on behalf of the Supervisor
Develops and maintains effective working relationships with stakeholders in and outside of Talent; supports an environment that promotes effective teamwork and collaboration