Tech

Employee Magnets•Grapevine, TX

10d•Onsite

About The Position

The Rescue TSM Agent provides phone and email support to customers regarding repairs. This role is responsible for maintaining a positive work environment, keeping the warehouse organized and clean, and fostering a healthy and safe work environment. The agent will handle inbound product check-in, outbound shipments of repaired products, and customer contact for issues like password lockouts and HDD reimaging. They will also package repairs for customer return and utilize system programs to track repair and shipping statuses.

Requirements

High school graduate or equivalent.
Intermediate Excel computer skills.
Product knowledge.
Patience and attention to detail.
Active listening and problem-solving skills.
Ability to use positive language and manage customer expectations.
Ability to clearly organize and categorize work priorities to complete work.
Excellent communication skills.
Repeated and coordinated use of hands, wrists, and fingers to use a computer keyboard, and other small handheld tools.
Hands-on, ambition, and drive to succeed.
Goal-oriented and accustomed to achieving results through teamwork.
Must be able to lift objects approximately up to 25lbs.
Specific vision abilities required: close vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to tolerate moderate to high noise levels in a warehouse environment.
Ability to walk for an extensive period of time while working and walking the facilities.
Ability to reach over shoulder heights.
Ability to bend or stoop below the waist.
Ability to perform repetitive wrist, hand, or finger movement.

Nice To Haves

Shows determination to achieve excellent results
Finds better ways
Demands top performance
Inspires commitment

Responsibilities

Provide customer support via phone and/or email.
Contact customers and gather information regarding perceived issues and troubleshoot same.
Answer incoming customer calls regarding repair status.
Responsible for inbound product check-in processes and outbound shipments of repaired products.
Responsible for initiating customer contact in cases of password lockout and HDD reimage.
Package repairs for customer return.
Access available system programs to check repair and shipping statuses.
Keep the warehouse organized and clean at all times.
Maintain a positive work environment while supporting the company's culture.
Foster a healthy and safe work environment, focusing on the well-being of all associates.