Trust Securities Operations Supervisor - Asset Maintenance

Columbia Bank•Denver, CO

2d•$59,564 - $82,567•Onsite

About The Position

The Trust Operations Supervisor – Asset Valuations is responsible for managing all aspects of the team’s transactional and account activity processing and personnel. In partnership with the team manager, responsible for maintaining efficient operations, quality of service, and compliance standards across multiple asset and client types. Oversee the daily operations of the team. Review and interpret client submissions to successfully accomplish processing activities. The primary goal of the team is to ensure compliant, accurate, and timely processing of client, asset sponsor, and third-party requests. Responsible for the day-to-day leadership of the team, including mentoring and coaching in a challenging and ever-changing work environment. Ensure all team-related goals pertaining to operational excellence and client service are met or exceeded. Work collaboratively with multiple internal and external partners and proactively pursue alternative ways to gain efficiencies related to team processing activities. Review team processing activities and approve securities transactions in the trust accounting system. Ensure all activities and transactions are processed timely and accurately according to the relevant documentation, incorporating control standards to reduce operational and regulatory risk. Ensure all documentation related to activities is appropriately archived and noted in Salesforce. Oversee and monitor daily team processes to ensure all deadlines are met and processing is completed in a timely, accurate manner and aligned with quality‑control expectations. Oversight activities include quality assurance review of team processes to ensure adequate processing and timely client contact, and team email/call review to ensure proper handling of client escalations. Delegated authority and expectation to quality control review and approve cash transactions of a specified mid-tier dollar amount. Provides mentoring, coaching, and training to support and develop team members. Responsible for supervisory duties including performance evaluation, coaching, handling grievances, scheduling, approving timesheets, hiring, firing, etc. Train new hires and existing employees on new and existing processes and complex activities. Assist manager in executing on team projects and initiatives. Ensure team adheres to all procedures and policies related to client contact and team processing activities. Utilize extensive knowledge of company and team processes and policies to handle and resolve escalated client issues with a client centric focus. Assist manager in formulating procedures and job aids and ensure they remain up to date and accurate. Build strong relationships with other leaders and key personnel throughout the organization. Evaluate exceptions and use judgment and business experience in determining next steps. Assist team members in resolving complex transactions involving regulatory sensitivity, client escalations, and situations with elevated operational risk. Partner with Sales and Relationship Management team on High Net Worth accounts for transactional and support growth initiatives. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

Bachelor’s degree in related field or equivalent financial services experience required.
5+ years financial services experience in a securities processing or asset servicing environment required.
1 – 2 years leadership experience including leading a team of employees in a financial services environment required.
Comprehensive knowledge of best practices related to operations and client service, and prior experience coaching employees, including oversight of complex client interactions and higher‑risk processes.
Comprehensive knowledge of financial services industry products and compliance requirements.
Demonstrated quality control review skills and experience training team members.
Must be highly organized with the ability to handle multiple tasks at one time.
Excellent organizational, time management, problem prevention, and problem-solving skills.
Excellent written and verbal communication skills with the ability to convey detailed information and instruction clearly, and write reports, correspondence, job aids, and procedures.
Ability to thrive in a high volume, deadline driven office environment.
Must be flexible and willing to work in a fast-paced dynamic environment.
Strong understanding of a PC, Windows environment and Microsoft Office products.
Must exercise appropriate and professional judgment in line with Columbia Bank culture.

Nice To Haves

5+ years alternative investment experience preferred.
Certified IRA Services Professional (CISP) preferred.
Self Directed IRA Industry Professional (SDIP) preferred.

Responsibilities

Manage all aspects of the team’s transactional and account activity processing and personnel.
Maintain efficient operations, quality of service, and compliance standards across multiple asset and client types.
Oversee the daily operations of the team.
Review and interpret client submissions to successfully accomplish processing activities.
Ensure compliant, accurate, and timely processing of client, asset sponsor, and third-party requests.
Provide day-to-day leadership, including mentoring and coaching.
Ensure all team-related goals pertaining to operational excellence and client service are met or exceeded.
Work collaboratively with multiple internal and external partners and proactively pursue alternative ways to gain efficiencies.
Review team processing activities and approve securities transactions in the trust accounting system.
Ensure all activities and transactions are processed timely and accurately according to the relevant documentation, incorporating control standards to reduce operational and regulatory risk.
Ensure all documentation related to activities is appropriately archived and noted in Salesforce.
Oversee and monitor daily team processes to ensure all deadlines are met and processing is completed in a timely, accurate manner and aligned with quality‑control expectations.
Perform quality assurance review of team processes to ensure adequate processing and timely client contact.
Conduct team email/call review to ensure proper handling of client escalations.
Quality control review and approve cash transactions of a specified mid-tier dollar amount.
Provide mentoring, coaching, and training to support and develop team members.
Perform supervisory duties including performance evaluation, coaching, handling grievances, scheduling, approving timesheets, hiring, firing, etc.
Train new hires and existing employees on new and existing processes and complex activities.
Assist manager in executing on team projects and initiatives.
Ensure team adheres to all procedures and policies related to client contact and team processing activities.
Handle and resolve escalated client issues with a client centric focus.
Assist manager in formulating procedures and job aids and ensure they remain up to date and accurate.
Build strong relationships with other leaders and key personnel throughout the organization.
Evaluate exceptions and use judgment and business experience in determining next steps.
Assist team members in resolving complex transactions involving regulatory sensitivity, client escalations, and situations with elevated operational risk.
Partner with Sales and Relationship Management team on High Net Worth accounts for transactional and support growth initiatives.
Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities.
Keep up to date on regulation changes.
Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
Take personal initiative and be a positive example for others to emulate.
Embrace our vision to become “Business Bank of Choice”.
May perform other duties as assigned.

Benefits

Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Holidays