Trust & Safety Specialist — 6-Month Contract

Handshake•Remote, Remote

2d•$25 - $25•Remote

About The Position

Handshake is seeking a Trust & Safety Specialist for a 6-month contract role. In this position, you will help protect the integrity of the Handshake platform by reviewing user activity, investigating reports, enforcing policies, and identifying risks that may affect our users or marketplace. Our Trust & Safety team plays a critical role in maintaining a safe, reliable, and high-quality experience for students, employers, universities, and other users across the platform. The ideal candidate is detail-oriented, analytical, comfortable making judgment-based decisions, and committed to creating a safe and trustworthy online environment. You will work cross-functionally with teams such as Customer Support, Product, Legal, Security, and Operations to address safety concerns and improve enforcement processes.

Requirements

1–3+ years of experience in Trust & Safety, content moderation, fraud investigation, risk operations, marketplace integrity, customer support, or a related field.
Strong judgment and ability to apply policies consistently to nuanced situations.
Excellent attention to detail and comfort reviewing high volumes of information.
Clear written communication skills, including the ability to document decisions and explain complex issues concisely.
Experience working with internal tools, ticketing systems, CRM platforms, or moderation queues.
Ability to manage competing priorities in a fast-paced environment.
Comfort handling sensitive, potentially distressing, or ambiguous content. High integrity, discretion, and respect for user privacy.

Nice To Haves

Experience working on a two-sided marketplace, career platform, social platform, SaaS product, or online community.
Familiarity with common online abuse patterns, including phishing, scams, spam, fake accounts, impersonation, and social engineering.
Experience supporting policy enforcement, account review, fraud detection, or abuse investigations.
Comfort using data, internal signals, and investigative reasoning to assess risk.
Prior experience working with cross-functional partners such as Product, Legal, Security, or Support.

Responsibilities

Review and investigate reports of suspicious, abusive, fraudulent, or policy-violating activity across the Handshake platform.
Evaluate user accounts, employer profiles, job postings, messages, and other platform activity for potential trust and safety risks.
Enforce Handshake’s community guidelines, acceptable use policies, and marketplace standards accurately and consistently.
Identify patterns of abuse, fraud, spam, scams, impersonation, or other harmful behavior.
Document investigations clearly, including evidence reviewed, actions taken, and rationale for decisions.
Respond to escalations from internal teams and provide timely, thoughtful case resolution.
Support queue-based moderation and investigation workflows while meeting quality and productivity expectations.
Collaborate with cross-functional partners to improve detection, escalation, and enforcement processes.
Provide feedback on policy gaps, emerging risks, tooling needs, and operational improvements.
Maintain user privacy, confidentiality, and sound judgment when handling sensitive information.