Trust & Safety Specialist

Hasbro•Renton, WA

1d•$80,200 - $91,000

About The Position

We are looking for a thoughtful and detail-oriented Trust & Safety Analyst to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play programs. In this role, you'll help ensure a positive, safe, and welcoming environment across our global community by working with partners and players to resolve concerns with care and consistency. You'll manage a caseload of investigations, communicate outcomes internally and to our community. You will collaborate with internal teams to promote transparency, fairness, and trust. By blending case management, policy application, and trust & safety principles, you'll play an important role in maintaining the integrity of our play spaces and supporting a healthy experience for our game communities.

Requirements

Minimum of 3 years of experience in Trust and Safety, investigations, fraud analysis, or a related field, including ownership of programs or complex caseloads.
Experience in conflict resolution and de-escalation, including the hardest cases.
Excellent critical thinking and investigative abilities.
Strong empathy and communication skills, especially in high-pressure or emotionally charged conversations.
Demonstrated ability to work independently, set priorities, and manage competing demands in a high-volume environment.

Nice To Haves

Experience defining policy, process, or standards is a strong plus.
Familiarity with Wizards Play Network (WPN) policies is a strong plus.
Knowledge of Magic: The Gathering or experience within the gaming/retail industry is highly desirable.
Cultural awareness and/or work experience with regions such as Latin America or APAC is beneficial.

Responsibilities

Conduct complex, sensitive investigations end to end, gathering evidence from internal systems and external context, documenting findings, and applying program rules with sound judgment.
Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions.
Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with timely follow-through.
Review partner-reported issues or concerns, assess their impact, and decide on resolution or escalation, using discretion and care.
Draw on internal systems and external context to build a well-rounded view of each case and set best practices in trust & safety for the team.
Partner with leadership and cross-functional teams to ensure consistent and fair application of policies across all regions and scenarios, and advise on program direction.