Trust & Safety Specialist, Law Enforcement Response
About The Position
The Law Enforcement Response (LER) Specialist will sit on Instacart’s Safety & Claims team and report to the LER Lead. You will collaborate cross-functionally with Legal and other stakeholders in this role. You must be able to operate with a high degree of confidentiality. Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The Safety & Claims team is responsible for executing on processes critical to ensuring the Instacart platform remains secure and safe for all users. The role will include a blend of areas from real-time emergency response, tactical evidence gathering, and thorough investigations pertaining to misconduct and compliance on the Instacart platform. This is a full time role (40 hours/week) and may include off hours.
Requirements
- Interest in issues related to law, policy, and privacy
- Familiarity with legal language and US/CAN criminal justice system
- Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations
- Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner
- Comfortable using Google Drive to collaborate with colleagues
- Comfortable with basic data analysis using Excel or Google Sheets
- Excellent writing skills
Nice To Haves
- Familiarity with applicable privacy laws and regulations
- Experience using investigative tools to conduct searches and identify records based on minimal information
- Basic understanding of SQL
- Professional experience related to legal and privacy operations
- Comfortable using Adobe Acrobat or similar PDF editing software
Responsibilities
- Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data
- Conduct investigations to identify users and pull records
- Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail
Benefits
- Highly market-competitive compensation and benefits
- New hire equity grant
- Annual refresh grants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
