Trust & Safety Manager, Policy & Risk Insights

Kindred

12d•$115,000 - $165,000•Remote

About The Position

Kindred is seeking an analytically strong Trust & Safety professional to join their T&S team. This role focuses on understanding, anticipating, and governing risk across their marketplace. The individual will be responsible for turning data signals into actionable insights that inform policy, enforcement standards, and product decisions. The position involves a blend of analytical work and governance, with responsibilities including policy ownership, risk intelligence building, and marketplace integrity efforts such as fraud and abuse detection. The ideal candidate is passionate about using data to drive platform improvements and operational changes.

Requirements

8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance
A track record of risk or trend analysis that changed product, policy, or operational decisions
Comfort working directly with data to find trends and build reporting (SQL or similar strongly preferred)
Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment
Experience with fraud, abuse, or platform misuse
Excellent written and verbal communication, including the ability to turn complex analysis into clear recommendations for executives
High judgment, comfort with ambiguity, and the ability to make principled tradeoffs

Nice To Haves

Experience in a marketplace, booking, or two-sided platform business
Hands-on experience with link analysis, network analysis, or fraud detection tooling
Experience building or co-owning QA or calibration programs for enforcement teams
Exposure to T&S regulatory environments

Responsibilities

Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation
Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice
Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently
Help shape and, over time, own our appeals framework as it takes form, using appeal outcomes as a signal of policy clarity and enforcement accuracy
Ensure policies are internally consistent, aligned with Terms of Service, and regularly reviewed against real-world incidents
Maintain a clear policy change log and governance process, documenting what changed, why, and how decisions were made
Co-own QA and calibration processes with Operations Enablement, and partner with them to ensure policy changes translate into training, workflows, and tooling
Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals, surfacing what's changing, why, and what to do about it
Monitor and develop member and vendor risk signals, and partner with cross-functional teams to define, validate, and refine them over time
Identify emerging harms early and size their potential impact before they scale
Lead root-cause analysis on significant incidents and recurring issues, closing the loop from finding to system change
Deliver clear, data-backed recommendations to Product, Policy, and Operations, and track whether they're adopted and effective
Translate complex risk findings into crisp narratives for leadership
Contribute to fraud and abuse detection through pattern and link analysis
Investigate referral and promo abuse and suspicious booking behavior
Partner with Product and Policy on mitigations that address root causes, not just individual cases