Trust & Safety Ads Operations Analyst, Data

OpenAI • San Francisco, CA

2d • $252,000 - $280,000

About The Position

OpenAI is seeking a senior operator with strong analytical instincts to build and scale Monetization Trust & Safety Operations. This role involves addressing the team's highest-priority data and operational needs, including reporting, dashboard insights, budget and capacity planning, project-based analysis, and data automation. The position requires close collaboration with Product, Policy, Engineering, Legal, Go To Market, and Data Science and Data Engineering teams. The role is a blend of strategy, execution, and data analysis, focusing on defining ambiguous problems, querying and validating data, building decision-support systems, and translating operational signals into clear recommendations and scalable, AI-first solutions. The individual will help the team understand risks, capacity constraints, quality gaps, and opportunities as OpenAI introduces new revenue-generating formats and partnerships. The goal is to bring structure to ambiguity and ensure Ads Trust & Safety decisions are grounded in reliable data, balancing user safety, advertiser experience, and business growth.

Requirements

• 8+ years of experience in Trust & Safety, Business Integrity, technical operations, data analytics, or a closely related domain.
• Strong SQL skills and comfort working with unfamiliar, complex datasets, reconciling source-of-truth questions, and resolving data-quality issues.
• Experience building and owning dashboards, recurring reporting, monitoring, or operational measurement systems from scoping through adoption and maintenance.
• Experience using data for budget, capacity, or workforce planning, including translating demand, quality, and service-level signals into practical operating plans.
• Proven ability to independently own ambiguous, cross-functional initiatives and turn analysis into decisions, workflows, or scalable systems.
• In-depth experience leveraging AI models or agent-based tooling in operational workflows, or other lightweight technical development where useful.
• Excellent written and verbal communication skills, including the ability to explain complex analyses, data limitations, risk tradeoffs, and recommendations to diverse audiences.
• Strong judgment around quality, safeguards, responsible deployment, and the appropriate use of data in high-stakes operational decisions.

Nice To Haves

• Familiarity with ads and advertiser ecosystems and the operational signals that shape review, enforcement, and support decisions.

Responsibilities

• Own complex, high-impact Ads Trust & Safety data and operational problem areas from scoping through execution.
• Improve recurring reporting and dashboards by defining meaningful metrics, surfacing trends and gaps, and translating insights into operational decisions.
• Lead budget and capacity planning by connecting demand, review volumes, service levels, quality, and risk signals to staffing and operating plans.
• Conduct project-based analyses across advertiser risk, enforcement performance, review quality, product launches, and operational health; turn findings into clear recommendations and next steps.
• Partner closely with Data Science and Data Engineering teams to define goals, metric logic, data requirements, source-of-truth decisions, and QA data strategy.
• Design and maintain practical data-quality and measurement mechanisms, including sampling, validation, discrepancy investigation, quality dashboards, and feedback loops.
• Build and improve automations, AI-assisted workflows, and decision-support tools that reduce manual work and help Ads Trust & Safety and Ads Support scale.
• Drive operational readiness for new Ads and monetization launches, features, and markets by sizing impact, identifying risks early, and defining monitoring plans.
• Act as a senior cross-functional partner and subject-matter expert, communicating data-driven tradeoffs, priorities, and recommendations with strong judgment and credibility.

Benefits

• AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
• Equal opportunity employer.
• Commitment to providing reasonable accommodations to applicants with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed