Trust Operations Specialist

RCB Bank

5d•Hybrid

About The Position

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! This position can be filled in Ark City, Winfield, Wichita, Hutchinson, Ponca City, Claremore, Stillwater, and Edmond. At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

High school diploma or GED required
Can communicate clearly and effectively with customers and coworkers and can learn quickly.
Can manage multiple tasks/projects and deadlines simultaneously
Can work in a fast-paced work environment while effectively adjusting to changing priorities and ensuring no loss of efficiency, accuracy, or customer relations
Possess excellent time management skills
Care about your community and have a desire to be involved.

Nice To Haves

Minimum of one (1) year of customer service experience
Previous trust experience/knowledge
Previous experience with various trust accounting systems, including Infovisa/MAUI

Responsibilities

Ensure prompt and accurate handling of client accounts.
Develop, implement, and monitor appropriate audit controls.
Prepare and preserve required books and records.
Maintain close communication with Trust and RCB Bank personnel to ensure that the functional area is adequately servicing both internal and external customer needs.
Perform day-to-day accounts payable and receivable activities of Trust Operations department and to take care of the daily balancing.