Trust Compliance Team Lead
About The Position
New Direction Trust Company is seeking a detail-oriented, people-focused leader to help oversee and support our Trust Compliance team. This is an opportunity for someone who thrives on operational leadership, coaching employees, driving accountability, improving workflows, and supporting a strong culture of compliance within a fast-paced financial services environment. At NDTCO, we help clients take control of their retirement investments through self-directed accounts that allow investing beyond traditional stocks and mutual funds. Our clients invest in real estate, private equity, startups, and alternative assets — and our Trust Compliance team plays a critical role in ensuring accounts remain compliant, accurate, and operationally sound. We are continuing to grow and evolve, making this an exciting opportunity for a leader who wants to make a visible impact on team development, operational processes, and overall organizational success. The Trust Compliance Team Lead is responsible for supporting the daily operations, workflow management, and development of the Trust Compliance team while maintaining a strong understanding of trust account administration and compliance responsibilities. This role serves as a working leader who provides guidance, mentorship, and operational oversight to team members while helping ensure trust activities are completed accurately, efficiently, and in alignment with regulatory requirements and internal policies. This individual will play a key role in employee development, process improvement, accountability, and maintaining a collaborative, positive team environment. The ideal candidate is organized, solutions-oriented, detail-driven, and passionate about helping others succeed.
Requirements
- Leadership mindset with the ability to motivate, coach, and develop others
- Strong organizational, analytical, and problem-solving skills
- Excellent attention to detail and ability to manage multiple priorities
- Ability to thrive in a fast-paced, high-volume environment
- Strong verbal and written communication skills
- Professional judgment, adaptability, and accountability
- Collaborative and positive approach to teamwork
- High level of integrity and commitment to confidentiality
- Proficiency in Microsoft Office
- Ability to pass a criminal background check
Nice To Haves
- Oracle CX Cloud experience
- 3+ years of experience in financial services, banking, trust operations, compliance, or related industries
- Previous leadership, mentoring, or team lead experience
- IRA, trust company, or alternative investment experience
- Knowledge of trust operations, IRA regulations, and tax-advantaged account requirements
- Experience managing operational processes, compliance workflows, and employee development
Responsibilities
- Coach and support Trust Compliance team members in day-to-day responsibilities and professional development
- Assist with onboarding, training, mentoring, and employee growth
- Help manage workflow distribution, productivity, and operational priorities
- Foster accountability, teamwork, and a positive team culture
- Serve as a resource for escalations, questions, and compliance guidance
- Conduct ongoing coaching conversations and bi-annual performance reviews
- Identify opportunities for operational improvements and process efficiencies
- Oversee and support daily trust compliance activities and account maintenance
- Manage and maintain a portfolio of trust accounts and related activities
- Ensure activities align with IRS guidelines, trust regulations, and internal policies
- Support oversight of: Fair Market Valuations (FMVs), Zero-value account management, Beneficiary and address updates, Power of Attorney (POA) processing, Account resignations, Portal communications, Data and document integrity reviews
- Help maintain the Trust activities calendar and support deadline accountability
- Ensure procedures and process documentation remain current and scalable
- Partner cross-functionally with Operations, Client Services, Accounting, and leadership teams
- Support a high level of client service through professionalism, responsiveness, and operational accuracy
- Help ensure clients receive timely and compliant account administration support
- Contribute to operational initiatives that improve efficiency and the client experience
Benefits
- Competitive salary based on experience
- Medical, Dental, Vision, and Life Insurance
- HSA options with employer contributions
- Paid vacation, personal time, and major holidays
- Optional short and long-term disability coverage
- Tuition reimbursement opportunities
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
