Trust Compliance Administrator

Columbia Bank•Denver, CO

2d•$77,767 - $111,000•Onsite

About The Position

The Trust Compliance Administrator serves as a First Line of Defense risk and compliance partner responsible for supporting consistent risk, control, and compliance practices across Columbia Private Trust (CPT). This role works cross-functionally to identify operational risks, control gaps, and process inefficiencies, and assists in implementing effective and sustainable solutions. Acting as a developing subject matter resource, the role partners with business units, Risk, Compliance, and Audit to support issue resolution, enhance the control environment, and strengthen operational processes. The Trust Compliance Administrator contributes to audit and regulatory efforts, supports enterprise initiatives, and delivers insights through data analysis and trend identification. The role requires sound judgment, strong analytical skills, and the ability to collaborate across departments to improve risk management practices and client outcomes. Upholds departmental controls and ensures compliance with ERISA, IRS regulations, and applicable regulatory agencies including FDIC, FINRA, and SEC. Risk & Control Support – Supports the consistent application of First Line of Defense risk and control practices across CPT business units, ensuring alignment with internal policies and regulatory expectations. Participates in identifying control gaps, operational risks, and process inconsistencies; assist in developing and implementing corrective actions. Issue Identification & Resolution – Identifies, assesses, and helps resolve operational issues, client complaints, and control deficiencies impacting business processes. Supports root cause analysis and tracks remediation efforts through resolution. Control Frameworks & Standardization – Assists in standardizing procedures, job aids, and controls to improve consistency and scalability across CPT. Maintains inventories of procedures, controls, and documentation within procedural systems. Data Analysis & Reporting – Collects, analyzes, and reports on data trends related to complaints, escalations, and operational risks. Provides insights and recommendations to improve processes, training, and risk mitigation. Audit & Regulatory Support – Supports audit and regulatory exam preparation by gathering documentation, coordinating responses, and ensuring accuracy and timeliness. Assists in tracking and remediating audit findings. Complaints, Escalations & Client Issues – Manages and monitors complaint and escalation queues, ensuring timely handling, appropriate resolution, and clear client communication. Evaluates complaints to identify trends, training gaps, and procedural improvements. Cross-Functional Collaboration – Partners with business units and leadership to address operational risks and improve processes. Supports cross-functional initiatives aimed at enhancing controls and reducing risk exposure. Training & Documentation – Creates and maintains documentation related to compliance processes, procedures, and workflows. Assists in developing and delivering training on complaints, escalations, and risk practices. Testing – Conducts first line testing to ensure adherence to established procedures, internal controls, and regulatory requirements. Identifies exceptions, control deficiencies, and procedural gaps; performs root cause analysis; and supports or drives timely remediation. Analyzes review results to identify trends, systemic risks, and training opportunities, and partners with business units to strengthen the control environment and improve operational consistency across Columbia Private Trust. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

Bachelor’s degree in related field or equivalent financial services experience required.
5+ years financial services experience in a securities processing or asset servicing environment required.
3 – 5 years' experience in risk, supervision and controls, regulatory, compliance, audit, and/or fraud required.
Experience writing, maintaining, testing, auditing, and revising procedures and job aids.
Understanding and familiarity with laws and regulations within financial services, primarily self-directed IRAs.
Experience analyzing data and preparing solutions based on sound facts and findings.
Self-starter who can build relationships and influence effectively within a matrixed organization.
Deep knowledge of risk management concepts, structures, and processes.
Ability to work independently and proactively with minimal guidance.
Ability to work on multiple projects simultaneously while prioritizing based on risk/business needs.
Excellent organizational, time management, problem prevention, and problem-solving skills.
Excellent interpersonal, written, and verbal communication skills and demonstrated presentation skills.
Ability to think strategically with sharp analytical skills and strong attention to detail and accuracy.
Proven ability to establish and maintain effective and collaborative working relationships with business unit leadership, including ability to influence risk management behavior in pursuit of organizational objectives.
Ability to review and interpret an extensive variety of business unit and technical reports, regulatory requirements, and procedures and job aids.
Strong understanding of a PC, Salesforce, Wealth Management Software, Windows environment and Microsoft Office products.

Nice To Haves

5+ years alternative investment experience preferred.
Knowledge and experience with retirement accounts and alternative investments.

Responsibilities

Supports the consistent application of First Line of Defense risk and control practices across CPT business units, ensuring alignment with internal policies and regulatory expectations.
Participates in identifying control gaps, operational risks, and process inconsistencies; assist in developing and implementing corrective actions.
Identifies, assesses, and helps resolve operational issues, client complaints, and control deficiencies impacting business processes.
Supports root cause analysis and tracks remediation efforts through resolution.
Assists in standardizing procedures, job aids, and controls to improve consistency and scalability across CPT.
Maintains inventories of procedures, controls, and documentation within procedural systems.
Collects, analyzes, and reports on data trends related to complaints, escalations, and operational risks.
Provides insights and recommendations to improve processes, training, and risk mitigation.
Supports audit and regulatory exam preparation by gathering documentation, coordinating responses, and ensuring accuracy and timeliness.
Assists in tracking and remediating audit findings.
Manages and monitors complaint and escalation queues, ensuring timely handling, appropriate resolution, and clear client communication.
Evaluates complaints to identify trends, training gaps, and procedural improvements.
Partners with business units and leadership to address operational risks and improve processes.
Supports cross-functional initiatives aimed at enhancing controls and reducing risk exposure.
Creates and maintains documentation related to compliance processes, procedures, and workflows.
Assists in developing and delivering training on complaints, escalations, and risk practices.
Conducts first line testing to ensure adherence to established procedures, internal controls, and regulatory requirements.
Identifies exceptions, control deficiencies, and procedural gaps; performs root cause analysis; and supports or drives timely remediation.
Analyzes review results to identify trends, systemic risks, and training opportunities, and partners with business units to strengthen the control environment and improve operational consistency across Columbia Private Trust.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training.
Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice”
May perform other duties as assigned.

Benefits

comprehensive healthcare coverage (medical, dental, and vision plans)
a 401(k)-retirement savings plan with employer match for qualifying associate contributions
an employee assistance program
life insurance
disability insurance
tuition assistance
mental health resources
identity theft protection
legal support
auto and home insurance
pet insurance
access to an online discount marketplace
paid vacation
sick days
volunteer days
holidays