Trust Centralized Services Specialist

Associated Bank • Green Bay, WI

2d • Onsite

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Process a variety of administrative transactions on customer accounts to allow trust administration to provide relationship management services to meet established service standards. Utilize understanding of Associated Trust Company products, services, systems, compliance requirements, and overall administrative process and procedures to facilitate account openings, cash and asset transfers, account maintenance, check printing, client letter generation, account closings, and oversight and generation of critical management reports.

Requirements

• Financial Industry 2-3 years of experience

Nice To Haves

• Trust or Brokerage Industry 2-3 years of experience

Responsibilities

• Perform a variety of miscellaneous tasks including but not limited to ensuring incoming forms and documentation are complete and accurate.
• Track and report progress on open items or exceptions.
• Communicate timely with Trust administration, third parties, management, and others to exchange information, answer questions and resolve issues.
• Open new client accounts.
• Receive necessary client account information from Trust Administration.
• Review information and materials, ensuring compliance with appropriate company policies and legal and regulatory requirements.
• Process receipts and deliveries of securities for Trust customers either physically or via free receipts through the depositories.
• Transfer or re-register securities for accounts gifting securities or closing.
• Facilitate the processing of sale proceeds (i.e. real estate, insurance policies, etc).
• Process, monitor, and update cost basis/carry value adjustments and asset restriction requests.
• Monitor the Client Services shared mailbox and distribute work as required to various functions within the department.
• Generate, distribute, and monitor tracking reports, initiating follow-up as necessary.
• Close accounts when accounts are transferring or terminating.
• Facilitate processing of necessary forms and other information and ensure that assets and/or cash are distributed quickly, and that applicable policies, procedures, and regulations have been followed.
• Evaluate and process a variety of templated customer communications as requested by Trust Administration, including retention letters, address change letters, welcome letters, and Trust Code letters.
• Initiate processing for on-demand check printing.
• Monitor the authorization of checks, make appropriate MotoCros entries, and distribute checks as directed.
• Complete daily activities for Irrevocable Life Insurance Trust (ILIT) administration such as ensuring ILIT payments and premiums are received timely and paid to the insurance carrier, and letters are processed as directed by Trust Administration.
• Coordinate with business line, compliance, and audit areas as necessary to ensure proper procedures have been followed.
• Ensure that work is in compliance with policy.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level