Trust Administrator

Fifth Third Bank • Cincinnati, OH

23h • Onsite

About The Position

The Trust Administrator serves as an administrative support professional for Senior Trust Advisors (STAs), to ensure client satisfaction, retention, and growth by adhering to fiduciary policies and procedures. This role manages the client base for two to three advisors, serves as the primary interface with trust accounting systems and operations, and implements internal policies and procedures effectively. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Bachelor’s degree strongly preferred.
• Minimum 3-5 years fiduciary client service/sales experience preferred.
• CTFA or other professional designation, obtained or working toward, preferred.
• Significant experience and expertise within Trust.
• Knowledge of trust administration, estate planning strategies, and income and estate tax matters.
• Effective time management skills and ability to multi-task.
• Excellent interpersonal and communication skills.
• Exhibits a sense of urgency and continuous improvement mindset.
• Ability to work in a team orientated/matrix environment.
• Strong computer/technical skills required: Ability to use all Microsoft Office software, including: Word, Excel, PowerPoint, Outlook, and CoPilot.

Responsibilities

• Frequent direct communication with client.
• Support STA in executing and implementing decision-making aspects of trust administration.
• Support the administration of multigenerational trusts, often with discretionary income and principal payments distributed among multiple family members.
• Facilitate the execution of the terms of estate plan documents in which Fifth Third Private Bank serves as Trustee, Executor, Personal Representative, Guardian or Agent for Fiduciary, often exercising broad discretion for beneficiaries with competing interests.
• Partner with STA to retain client base by partnering with internal and external service providers to optimize effectiveness and efficiency in achieving the highest client service standards.
• Partner with STA to set client expectations.
• Partner with STA on client marketing proposals and meeting materials.
• Assist with client relationship management tools such as Life 360, CRM and AdvisorView.
• Partner with STA to ensure compliance and proper documentation requirements are met, consistent with internal fiduciary policies and procedures regarding business and asset acceptances, discretionary actions, and all other bank policies, procedures, and guidelines.
• Work closely with STA and Trust Tax Team to ensure proper tax reporting is complete.
• Review daily trust activity.
• Coordinate with Middle Office fulfillment of trust administrations.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees