Truckload Specialist

Day & Ross•Florenceville-Bristol, NB

7d•Onsite

About The Position

Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.

Requirements

Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset.
An equivalent combination of education and experience may also be considered.
Previous customer service experience in the transportation industry is a strong asset.
Advanced communication skills – both verbal and written.
Strong computer skills, particularly MS Office, Excel and Outlook, as well as web-based products and an aptitude for learning new software.
Knowledge and/or experience with Truck Mate and Sales Force is a strong asset.
Accuracy in keyboarding and data entry.
Demonstrated customer service skills.
Strong conflict resolution skills.
Ability to manage deadlines and work independently in a fast paced, high transactional environment.
Analytical with strong problem-solving skills.

Responsibilities

Build healthy working relationships with customers to deliver positive customer experiences
Complete daily Track & Trace and provide customer reports as required.
Monitor Customer Pick ups and Deliveries to ensure completion through communication to the Operations Team.
Strive for 100% on time service and provide excellent customer experience
Responding professionally to customer related requests via email, chat and phone. (internal & external customers)
Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
Communicate in an effective and efficient manner with terminals & operations team to assure on time service.
Perform effectively in a teamwork environment and collaborate with other members of the Customer Service department to assure continued support to valued customers.
Acquire working knowledge of other team members roles, responsibilities, and customers to help cover workload during absences. Cross Training will be required.
Proactively manage returns, redirects, and routing approval.
Enter orders in TM, update of changes, responsibility for customer detail being updated within TM to ensure all details are up to date.
Audit of FB in the TM system to ensure proper information integration to the finance system.
Schedule of pick up and deliveries per customer requests to meet On Time Service
Be a positive influence within the team