Planner

Day & Ross • Town of Hartland, NB

85d • Onsite

About The Position

The Truckload Planner provides on-time service to the dedicated customer, while understanding and controlling costs.

Requirements

• A suitable combination of education and experience may also be considered
• Minimum of two years’ experience in a demanding customer service or related role, preferable in the transportation industry.
• Advanced communication skills, verbal and written
• Solid computer skills, including accuracy and experience with web based program and MS products - Excel in particular; knowledge of AS400 a definite asset
• Exceptional customer relationship skills, including the ability to balance the needs and demands of both internal external customers.
• Strong conflict resolution skills
• Able to work effectively in a busy and deadline driven environment
• Ability to champion business needs in a collaborative manner both internally and externally.
• Results focused

Nice To Haves

• Previous operational experience in the transportation industry is an asset.

Responsibilities

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone. Update system with appointment information. Manifest and arrange appointments.
• Input pick up BOL’s and update POD’s.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment.
• Log customer interaction consistently and accurately in AS400.
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Order office supplies and maintain inventory for the terminal
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
• Prepare manifests for trucks crossing from Canada to US border and vice versa
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishs and maintain files and records
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Mentor and train office staff in procedures and in use of current software
• Assist with data entry
• Dispatch some night runs/shifts, and extend vacation coverage for dispatch

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed