Truck Service Technician 3 - HOLT Truck Centers

HOLT•Fort Worth, TX

About The Position

Diagnoses, repairs, reconditions, and adjusts key systems and components of trucks and related equipment. Senior-level position – Generally has more than six years of experience and/or demonstrated job relevant knowledge/skills. A level three technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires minimal supervision. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

Ability to meet all requirements as outlined in Leveling Description Guide to include; Basic Requirements, Electrical System, Engine Systems, and Rear Differential
Ability to meet all technical and performance requirements for a level one and level two technician
Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
Operation and control skills of vehicle fleet
Problem-solving and troubleshooting skills
Verbal communication skills
Exceptional skills in customer service
Excellent time management and organizational skills
Ability to follow logical troubleshooting procedures
Ability to work independently and as part of a team
Ability to operate a conventional forklift
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
Ability to operate a vehicle on public roads
Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn)
High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
Minimum of three years of experience required
CDL – Class A or B required
ASE – Medium/Heavy Truck Certification four or more preferred
AC Certification Required
Brake System Certification Required
Has met HDSI requirements for preceding Technician levels; Ability to model and teach Holt’s VBL Culture
On-going Safety Training required
Must own and maintain the necessary tools to efficiently perform the job
Valid driver’s license and acceptable driving record

Nice To Haves

ASE – Medium/Heavy Truck Certification four or more preferred

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Troubleshoots and diagnoses complex engine malfunctions and failures with direction and minimum supervision
Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervision
Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
Provides quality control/assurance inspections of completed tasks to include road testing
Uses computers and related software to assist in diagnosing and reprograming engines
Completes documentation for service reports, timecards, parts requisition and returns
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Works overtime as required by workload and customers’ needs
Projects professionalism with both internal and external customers, including personal appearance
Acts as a mentor and coach to lower level Technicians
Completes all assigned Technician Training Path courses and safety training
Consistently maintains an average rework of less than 0.5%
Ensures a positive average variance consistently
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned