Lead Truck Service Technician-Holt Truck Centers

HOLT•Wichita Falls, TX

10d

About The Position

Job Summary: Diagnoses, repairs, reconditions, and adjusts key systems and components of On-Highway Trucks and related equipment. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Troubleshoots and diagnoses equipment malfunctions and failures Performs major engine repairs and related equipment repairs Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs Provides quality control/assurance inspections of completed tasks Prepares required documentation needed to complete repair orders Performs Failure Analysis of failed engine components Provides training and mentoring to Junior Technicians Assists the service writer/supervisor with operations, e.g., work orders and authorizations Uses computers and related software to assist in diagnosing and reprograming engines Completes documentation for service reports, timecards, parts requisition and returns Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins Operates equipment and vehicles with possession of all necessary licenses and certificates Adheres to contamination control and HAZMAT rules and regulations Maintains all company equipment, tools, and vehicle in a good, clean, and working order Communicates job progress to supervisor and customer as needed Works overtime as required by workload and customers’ needs Projects professionalism with both internal and external customers, including personal appearance Completes all assigned Technician Training Path courses and safety training Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Requires regular and punctual employee attendance Performs other duties as assigned

Requirements

General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
Operation and control skills of On-Highway Trucks & Trailers
Problem-solving and troubleshooting skills
Verbal communication skills
Exceptional skills in customer service
Excellent time management and organizational skills
Ability to follow logical troubleshooting procedures
Ability to work independently and as part of a team
Ability to operate a conventional forklift
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
Ability to operate an On-Highway Truck on public roads
Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Teach)
High school diploma or equivalent , accreditation from a technical school or an applicable skilled trades program required
Five or more years required
One or more years supervisory/lead experience required
CDL – Class A or B required
ASE – Master Medium/Heavy Truck Certification required
Conventional forklift license required
Has met HDSI requirements for preceding Technician levels; Ability to model and teach Holt’s VBL Culture
On-going Safety Training required
Must own and maintain the necessary tools to efficiently perform the job
Valid driver’s license and acceptable driving record

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Troubleshoots and diagnoses equipment malfunctions and failures
Performs major engine repairs and related equipment repairs
Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
Provides quality control/assurance inspections of completed tasks
Prepares required documentation needed to complete repair orders
Performs Failure Analysis of failed engine components
Provides training and mentoring to Junior Technicians
Assists the service writer/supervisor with operations, e.g., work orders and authorizations
Uses computers and related software to assist in diagnosing and reprograming engines
Completes documentation for service reports, timecards, parts requisition and returns
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Works overtime as required by workload and customers’ needs
Projects professionalism with both internal and external customers, including personal appearance
Completes all assigned Technician Training Path courses and safety training
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned