Service Manager- HOLT Truck Centers

HOLT•Tyler, TX

6d•Onsite

About The Position

The Service Manager- Truck is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company’s department goals. The individual will monitor physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her Regional Service Manager. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

Highly developed mechanical background with various size and type engines and electrical systems
Extensive knowledge of construction equipment, aerial, and lifting equipment
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred
Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
Operation and control skills - Controlling operations of equipment or systems
Advanced mechanical skills and understanding of schematics and diagrams
Solid teamwork, communications, and interpersonal skills
Judgment and decision-making skills to consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action
Great attention to detail and solid organizational skills
Solid recordkeeping and document control to ensure compliance with company policy and procedures
Ability to manage multiple priorities
Ability to read and understand information and ideas presented in writing
Ability to listen to and understand information and ideas presented through spoken words and sentences
High school/equivalent diploma or trade school diploma required
Aerial lift and forklift certification required
Five to eight years of work-related skill, knowledge, or experience preferred

Responsibilities

Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment
Communicate, implement, and monitor service department policies to ensure a high level of consistency
Monitors and controls time records, service reports, and shop maintenance activities
Plans and assigns work, enforces policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures and working conditions
Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop
Manages company expenses through warranty and damage recovery
Maintains delivery and field service fleet
Maintains facilities to Cat Contamination Control
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned