Truck Service Advisor I
About The Position
The Truck Service Advisor (TSA) provides customer service using knowledge of the products sold and services provided by TA Truck Service. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, with the goal of returning travelers to the road better than they came. The TSA works in a customer-focused team environment, helps generate revenue through professional, high-integrity selling, and coordinates service and parts needs. The role also involves maintaining clean service counters, showrooms, and customer restrooms and supporting the safety of customers and team members. Work may involve outdoor elements in all seasons, loud noise, fumes, particles, moving mechanical parts, vibration, and exposure to dirt, dust, grease, oil, gas, and concentrated cleaning solutions.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience.
- Professional presentation when interacting with customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- Ability to work flexible hours, including nights, weekends, and some holidays.
- Valid driver's license.
- Ability to work in interior and exterior conditions.
Nice To Haves
- Experience in a repair or parts shop.
Responsibilities
- Provide first-rate customer service and maintain knowledge of products and services.
- Use suggestive selling to help generate revenue while influencing customers professionally and with integrity.
- Write, detail, and process work orders and over-the-counter transactions.
- Write up ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
- Source parts from outside vendors and coordinate delivery.
- Prepare end-of-shift drops and shift reports, and understand various payment types.
- Maintain the cleanliness of service counters, showrooms, and customer restrooms.
- Help maintain the safety of customers and team members.
Benefits
- Competitive wages
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid vacation and holidays
- Tuition reimbursement
- On-site meal discounts
- Discounts on technology, travel, food, and fuel
- Opportunity for growth and advancement with company-paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
