Truck Salesperson

Matthews Motors•Augusta, GA

10d•Onsite

About The Position

The Truck Salesperson is responsible for delivering an exceptional customer experience while driving profitable, long-term sales growth for Matthews Motors. This role requires a consultative, relationship-driven approach to selling commercial trucks and equipment, ensuring customers receive the right solution for their operation today and remain a trusted partner for future fleet needs. Salespersons are expected to follow the ABCDEF Sales Framework as the foundation of all customer interactions.

Requirements

Core Sales Framework – ABCDEF
Evaluate customer operations, including routes, payloads, duty cycles, fleet utilization, budgets, timelines, staffing needs, and compliance requirements.
Identify short- and long-term fleet needs before recommending vehicle, body, equipment, or upfit solutions.
Understand customer applications across industries including construction, utilities, municipalities, government agencies, delivery, towing, landscaping, service, and transportation.
Utilize available tools (RigDig, MMG lists, CRM data, fleet information, and market intelligence) to prepare prior to customer contact.
Build long-term customer relationships based on integrity, reliability, and consistency.
Serve as a trusted advisor rather than a transactional salesperson.
Maintain professionalism in all interactions with customers, vendors, manufacturers, and internal teams.
Develop relationships that position Matthews Motors as the customer's first call for future vehicle and equipment needs.
Communicate proactively and clearly with customers and internal departments including sales management, service, parts, fabrication, upfit, finance, accounting, and administration.
Ensure customer expectations are aligned across all departments throughout the sales and delivery process.
Practice transparent and frequent communication with both internal and external stakeholders.
Provide regular updates regarding production schedules, chassis availability, body installations, and delivery timelines.
Demonstrate products in a way that is convenient and valuable for the customer.
Conduct test drives, job-site visits, walk-arounds, ride-alongs, and virtual demonstrations as needed.
Demonstrate how vehicle configurations, bodies, and equipment improve productivity, efficiency, and safety.
Ensure all new and used inventory is inspected and understood prior to customer presentation.
Educate customers on the Features, Advantages, and Benefits (FAB) of: Heavy-duty, medium-duty, and light-duty commercial vehicles, Truck chassis and powertrain options, Bodies, equipment, and vocational applications, Upfit solutions and customization capabilities, Matthews Motors' service, parts, mobile service, fabrication, and long-term support capabilities
Stay knowledgeable and current on all OEM product lines, industry trends, and emerging technologies including alternative fuels and electrification where applicable.
Facilitate the entire sales process from prospecting and quoting through delivery and post-sale support.
Coordinate internally to remove friction, solve problems, and ensure an exceptional customer experience.
Monitor build schedules, body installations, OEM production timelines, and delivery commitments.
Follow through with customers throughout the entire lifecycle of their fleet, positioning Matthews Motors as the first call for future replacements, additions, and service needs for years to come.
Maintain OEM certifications for applicable product lines (e.g., Isuzu, Hino, Dennis Eagle, Stellar, Ranger, etc.)
Complete all required product and sales training modules
Stay informed on industry trends, regulatory changes, and local market conditions
Demonstrates consistent use of the ABCDEF Sales Framework
Builds repeat business and long-term customer relationships
Maintains accurate documentation and communication
Represents Matthews Motors with professionalism and integrity at all times

Nice To Haves

Enjoys building relationships
Enjoys opening new doors
Enjoys solving customer problems
Motivated by growing a territory
Experience working with commercial fleets
Experience selling high-value equipment

Responsibilities

Maintain regular contact with current customers to ensure satisfaction
Follow up promptly on all prospect leads
Log all customer calls and activities into CRM
Record and submit customer-related expenses with receipts daily/weekly
Write complete and accurate sales orders and required paperwork per dealership policy
Stay informed of current vehicle inventory, pricing, and location
Verify accuracy of online inventory listings weekly
Arrange vehicle inventory on the lot in a professional and presentable manner
Attend sales meetings, trade shows, training sessions, and dealership events as scheduled/needed
Assist other departments as needed to support overall dealership success