Truck Line Representative

Levin Furniture & Mattress•Smithton, PA

13d•Remote

About The Position

The Truck Line Representative supports delivery teams and customers by handling day-of-delivery issues. The role answers inbound calls to the truck line for Levin, Ashley, and John V. Schultz deliveries and uses problem-solving skills to troubleshoot issues and provide resolutions while the delivery team is still at the customer’s home.

Requirements

High school diploma or an equivalent combination of education and experience.
Excellent verbal and written communication and listening skills.
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork accurately, neatly, and efficiently.
Knowledge of software, including Microsoft Office.
Excellent organizational skills.
Outstanding customer service skills.
Ability to multitask in a fast-paced working environment.
Ability to sit and reach at shoulder height regularly.
Ability to communicate effectively with customers and coworkers by telephone.
Ability to read documents and a computer screen.
Ability to type information into a computer.

Nice To Haves

Previous clerical experience.
Knowledge of GERS, Loft, WMS, Storis, and Salesforce systems.

Responsibilities

Answer incoming calls from drivers and serve as a communication liaison for delivery teams in customers’ homes.
Resolve delivery issues reported to the truck line while the delivery team remains on site.
Monitor stop times and route progress to support timely deliveries.
Make routing and delivery decisions.
Reconcile completed deliveries, exchanges, and returns daily.
Record issues and resolutions in DispatchTrack to support communication across departments.
Assist drivers with additional stop time or route delays during out-of-service moments.
Review routes and capacity and respond to accommodation requests submitted through the systems.
Complete other tasks assigned by team leadership.